SW16, SE19 & SE27 - Knight's Hill

Update - 18:38 14/05/2026

Our teams have continued to make good progress with the repair works today, and one of the major repairs has now been successfully completed. Water is gradually being restored across the network, with teams carefully monitoring the system to ensure supplies return safely and smoothly.

Further repair work remains ongoing this evening, with teams expected to complete the remaining work later tonight. Additional investigations carried out today have not identified any further issues at this stage, although final checks will continue as supplies return to normal.

Water tankers remain in the area as a precaution and will continue supporting the network while repairs are finalised. Our teams also remain prepared overnight and tomorrow should any further work be required.

We’d like to thank customers for their continued patience and understanding while we work to fully restore normal service. We will provide a further update tomorrow morning by 09:00.

Update - 14:45 14/05/2026

We have continued to make further progress on site and have now completed the additional excavation work required to safely continue the repair.

Work is continuing on both the second and third repairs, once all repairs are completed, we’ll carefully reintroduce water back into the network and carry out further checks to make sure supplies return safely and remain stable.

Further updates on our progress will be shared by 19:00. Thank you for your continued patience and support whilst our teams work on site.

Update - 08:47 14/05/2026

Our teams remained on site overnight continuing repairs and working to restore supplies as quickly and safely as possible. While carrying out the second repair, we identified additional damage to the pipe which required further excavation work. A replacement section of pipe has now been ordered and is expected to arrive today so we can continue the repair without delay.

At the same time, we’re also continuing work on the third leak and are awaiting additional parts on site today to complete those repairs.

Once all repairs are finished, we’ll carefully reintroduce water back into the network and carry out further checks to make sure supplies return safely and remain stable.

Most customers continue to have water, although you may still experience low pressure or temporary interruptions while work continues. Water tankers remain in the area to help support supplies, and bottled water continues to be available for affected customers.

We understand this disruption has now been ongoing for several days and we’re sorry for the continued inconvenience. We know how frustrating this is and want to reassure you that our teams are doing everything possible to restore normal supplies as quickly as they can. Our next update will be provided by 15:00.

Update - 17:24 13/05/2026

Repair work is still ongoing and our teams remain on site continuing to make progress. Of the three repairs required, the first repair has now been fully completed.

The second repair has been temporarily repaired to help maintain supplies, and a specialist fitting needed to complete the permanent repair is due to arrive tomorrow.

The third leak is located close to a waste pipe, which has made the repair work more complex than originally expected. Further assessments are currently being carried out so our teams can safely continue the repair.

Water tankers remain in the area to help support supplies where possible, and bottled water continues to be available for affected customers.

We’re sorry for the continued disruption and thank you for your patience and understanding while we work to restore normal service. We’ll provide a further update on these works by 09:00 tomorrow morning.

Update - 13:30 13/05/2026

Repair work is still ongoing and our teams remain on site continuing to make progress. Due to the complexity of the repair, it is taking longer than originally expected to complete.

Water tankers remain in the area to help support supplies where possible, and bottled water continues to be available for affected customers.

We’re sorry for the continued disruption and thank you for your patience while we work to restore normal service. We will provide a further update on these works by 18:00.

Update - 09:50 13/05/2026 

Progress on the repairs is being made, but unfortunately is taking longer than normal to complete. We're sorry if you're affected and of course will try to keep any noise to a minimum for nearby residents.

We wont be able to fully restore supplies to some properties until these complex repairs have been completed, we're looking at alternatives to try and get your water flowing again. Further bottled water has been delivered to all affected homes, including those registered on our Priority Services Register.

Whilst the repair is ongoing you may notice your water pressure is lower, but this will return to normal once we've completed our work on the repair. We have a couple of water tankers in the area to support supplies wherever possible.

Thank you for your ongoing patience while we work to put things right. Our next update will be shared by 13:30.

Update - 07:25 13/05/2026 

We're still making good progress with the repairs, but unfortunately have further work to do. We're still digging down to reach the damaged section of pipe. We're trying our hardest to keep noise and disruption to a minimum for nearby residents.

At the same time, we have a leak in Jebb Avenue, SW2 and are able to repair this with it not causing any additional disruption. Further water is being rerouted around the network.

Due to the complexity of the repairs, we won’t be able to fully restore supplies until all work is finished, and to ensure everyone's safety the work needs to be done in a safe way. Only a small number of properties are currently without supply. Bottled water has been delivered to affected homes, including those registered on our Priority Services Register.

Until the repair is complete, low water pressure may be experienced or brief interruptions. Our water tankers will remain in the area to support supplies wherever possible.

Thank you for your ongoing patience while we work to put things right. Our next update will be shared by 10:00.

Update - 20:00 12/05/2026 

Our teams are still on site and making good progress with the second repair. We're currently digging down to reach the damaged section of pipe, and this work will continue overnight. We'll do everything we can to keep noise and disruption to a minimum for nearby residents.

At the same time, we're repairing a separate leak on Jebb Avenue, SW2. Completing both repairs together will help us fully restore services by tomorrow afternoon and avoid any further disruption to your water supply later on.

Due to these repairs being complex, they must be carried out safely, so we won’t be able to fully restore supplies until all work is finished. Most customers will continue to have water, with only a small number of properties currently without supply. Bottled water has been delivered to affected homes, including those registered on our Priority Services Register.

While work is ongoing, you may experience low water pressure or brief interruptions. Our water tankers will remain in the area overnight to support supplies wherever possible.

Thank you for your patience while we complete these essential repairs. Our next update will be shared by 08:00 tomorrow morning.

 

Update - 15:53 12/05/2026

Our teams on site have now repaired the first burst water pipe and are preparing to repair the second burst. Before we can do this, we may need to isolate the pipe further to expose the second burst; however, we do not currently expect this to be necessary.

Water remains rerouted around the network, and most customers water supply has now been restored.

Our customer representatives are in the area delivering bottled water to our Priority Services customers, with a focus on water-dependent customers first. If you are already registered on our Priority Services Register (PSR), you do not need to contact us. If you believe you require additional support, our free  Priority Services Register can help us better understand your situation and provide assistance as quickly as possible.

You may also see our water tankers operating in the area. These are helping to restore water to the network and support the local area while we complete our repair works.

We apologise for any inconvenience caused and will provide a further update by 20:00. Thank you for your continued patience.

Update - 12:35 12/05/2026

Our teams remain on site working to fix the broken pipes in Knights Hill.  We're sorry to those in the SE19, SE27 & SW16 postal code areas who've been affected.  

Water has been rerouted around the area to get water flowing for as many as possible. Most properties should now have their water back, you may notice the pressure is low, but this will return to normal once we've fixed the broken pipes. 

Bottled water has been delivered to those we know are still affected.

Your water may be discoloured at first (rusty, white or milky in colour), this is normal – for further guidance on what to do when you experience this and other issues, please see our After An Incident Guide.  

We'll provide a further update by 16:00. Thank you for your ongoing patience.

Update - 09:55 12/05/2026

We're on site working to fix the broken pipes in Knights Hill, SE27. These have unfortunately been affecting the supply to customers in the SE19, SE27 & SW16 postal code areas also. Apologies if you're affected. 

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

We've moved water around the network to keep the water flowing for as many as possible. When it returns it may be discoloured at first (rusty, white or milky in colour), this is normal – for further guidance on what to do when you experience this and other issues, please see our After An Incident Guide.  

If you're on our Priority Services Register we're already delivering bottled water to those we know are affected. We'll get to you as soon as we can. 

We will provide a further update by 12:45. Thank you for your continued patience.

Update - 07:25 12/05/2026

Our teams are now on site carrying out repairs to two  burst water pipes in Knights Hill, SE27. Unfortunately this is affecting the supply to customers in the SE19, SE27 & SW16 postal code areas, sorry if you're affected.   

To help minimise disruption, we're moving water around the network to keep the majority of customers in supply while we carry out the repair.

Often when your water returns it may be discoloured at first (rusty, white or milky in colour), this is normal – for further guidance on what to do when you experience this and other issues, please see our After An Incident Guide.  

Our teams are working as quickly and safely as possible to complete the repairs and restore normal service.

We will provide a further update by 10:30. Thank you for your continued patience.

We’re sorry if your tap water isn’t running at the moment. We’re aware of an issue in the area that's affecting the customers in SW16 , SE19 & SE27 area.

Our specialist team is enroute to the area to investigate the cause of disruption and restore the flow of your water supply.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 10:00am. Thank you for your patience while we work to resolve this.