CR4, KT, SM4, SW & TW areas
No water or low pressure
We're on site: The team are currently fixing the issue
The following postcodes may be affected:
- CR4
- KT1
- KT10
- KT12
- KT2
- KT3
- KT5
- KT6
- KT7
- KT8
- SM4
- SW16
- SW17
- SW18
- SW19
- SW20
- TW10
- TW16
We still on site working to fix things
We're sorry if your tap water isn’t running at the moment. Our teams have located the broken pipe which is affecting your water supply.
Our teams are on site and have started to reroute water around the area, meaning those in the Surbiton area should now be seeing their water return, the pressure may be lower than normal, but this will return once we've fixed the broken pipe.
Further water is being diverted into the area, and this will help more customers once completed, but this needs to be done in a controlled and safe way as to ensure no burst pipes occur.
Owing to the location of the burst, and it being a complicated repair, it's likely to take some time to fix.
We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.
We continue to deliver bottled water to customers who are registered as water dependent on our free Priority Services Register, and will be with you as quickly as possible.
Thank you for your patience and understanding as we work to get things back to normal.
We're on site
Sorry if your tap water isn’t running at the moment. We're dealing with a large burst water main which is affecting the water supply to the wider area.
Our specialist team is now on site and working to stop the water flooding from the broken pipe. We've rerouted water around the area and customers in the Surbiton area should begin to see their water return shortly, the pressure may be lower than normal, but this will return once we've fixed the broken pipe.
Unfortunately, owing to the location of the burst, it's likely to take some time to fix.
We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.
Colleagues are delivering bottled water to customers who are registered as water dependent on our free Priority Services Register, we'll be with you as quickly as possible.
Thank you for your patience while we work to resolve this.
We're on the way
We’re sorry if your tap water isn’t running at the moment. We’re aware of an issue in the area that's affecting the customers in KT, SW and TW postal code areas and some customers in CR4 & SM4 areas.
Our specialist team is the way to investigate and work to restore your water supply as soon as possible.
We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.
If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.
Thank you for your patience while we work to resolve this.