Sewer flooding: who to contact
Last reviewed:
Sewer flooding is unpleasant and we treat all cases with the highest priority, so if our sewers have caused the problem we'll offer to clean up affected areas free of charge.
We aim to do this on the same day but this may be impossible if a large area is affected, or if flood waters have not all drained away.
Public sewer flooding
To report an urgent sewer-related matter call our 24 hour customer service team on 0800 316 9800.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 9898.
Available 24 hours a day.
Surface water and groundwater
To report groundwater property flooding and flooding from the roads or problems with highway gullies or ditches, contact your local council.
River flooding
If rivers have burst their banks and it's affecting you, contact the Environment Agency on 0800 807 060.
Other useful links
For any other information relating to public health, please visit:
For more information, download our sewer flooding leaflet:
If you have been flooded by our public sewer but have not let us know, please download and complete our sewer flooding questionnaire and return to us at the address on the form.