Mile End Road trunk mains project
We're investing in our region by replacing trunk mains on Mile End Road.
The new mains will help provide a more reliable drinking water supply. It will also help to reduce leaks and bursts and increase water carried in the mains.
How this may affect you
We'll be working in phases from March 2024 until 2026. Phase One begins on 4 March 2024 with a lane closure on Mile End Road. This will be for approximately 12 weeks.
Our working hours will be Monday to Friday 7am to 7pm and Saturday 7am to 1pm. And although our team will be on site from 7am, we will not start work until 8am. This allows the team to have an hour to set up the site safely and an hour to pack up.
We'll let you know in advance if access to your property or your water supply is affected. Pedestrians, emergency vehicles and bin collections will have full access to roads. You can view utility works, amended bus routes, and plan your journey online.
Diversion routes will be clearly signposted. The bus stop near Aberavon Road will be temporarily suspended. Please see on-street signage for details.
If you feel your business has been affected, view our business loss of profits policy.
Techniques we'll use
We’ll use different methods to complete the project, such as:
Drain relining
Where we can, we’ll avoid digging up the road by inserting new pipes through damaged ones.
Sliplining
We’ll insert new pipeline through the existing Victoria Main to reduce disruption.
CCTV Survey
Open-cut method
Get in touch
If you have any questions, you can call us on 0800 316 9800 or email us at customer.feedback@thameswater.co.uk. Please quote: BB70058388.
We’ll keep you informed as work progresses. You can also check this page for updates.
Get extra support
Our Priority Services Register can help provide a little extra support.
Help us find problems
You can report a range of problems online including leaks, sewer floods or pollution.
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