Mile End Road trunk mains project
We're investing in our region by replacing trunk mains on Mile End Road.
The new mains will help provide a more reliable drinking water supply. It will also help to reduce leaks and bursts and increase water carried in the mains.
How this may affect you
We'll be working in phases from March 2024 until 2026. Phase 1c of the works will start on Monday 29 July 2024, for approximately 4 weeks.
The location of our work site means the cycle and bus lanes will be closed between Whitman Road and Burdett Road, on the westbound carriageway.
We'll need to temporarily suspend the Regents Canal bus stop, opposite Whitman Road. Parking bays at this location will also be temporarily suspended. Please see the on-street signage for more details.
Our working hours will be Monday to Friday 7am to 7pm and Saturday 7am to 1pm. And although our team will be on site from 7am, we will not start work until 8am. This allows the team to have an hour to set up the site safely and an hour to pack up.
We'll let you know in advance if access to your property or your water supply is affected. Pedestrians, emergency vehicles and bin collections will have full access to roads. You can view utility works, amended bus routes, and plan your journey online.
If you feel your business has been affected, view our business loss of profits policy.
Techniques we'll use
We’ll use different methods to complete the project, such as:
Sliplining
We’ll insert new pipeline through the existing Victoria Main to reduce disruption.
CCTV survey
Post installation surveys to confirm alignment with specifications.
Open-cut method
Get in touch
If you have any questions, you can call us on 0800 316 9800 or email us at customer.feedback@thameswater.co.uk. Please quote: BB70058388.
We’ll keep you informed as work progresses. You can also check this page for updates.
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Our Priority Services Register can help provide a little extra support.
Help us find problems
You can report a range of problems online including leaks, sewer floods or pollution.
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