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Thames Water plans record investment to turnaround performance

Thames Water Utilities Finance plc announces that Thames Water has submitted its business plan for 2025-30 to Ofwat as part of Price Review 2024 (PR24) following consultations with nearly 20,000 customers, the communities in which it operates and its wider stakeholders.

A Thames Water engineer taking samples from a river for testing

Reporting pollution, blockages and leaks made easier with Thames Water’s new online tool and interactive map

30/11 11:30

Thames Water is making it easier and quicker for members of the public to report sewer flooding, blockages or leaks across London and the Thames Valley, following the launch of a new reporting tool and interactive map on its website. The public can now report a range of problems online, from either their desktop or on the go via their mobile phone.

A customer wearing a blue glove removes leaves from a gutter

Warming tips to beat the Winter Freeze

22/11 12:36

Thames Water is helping customers prepare for winter by sharing simple tips to help them protect their homes and clean water pipes from cold weather.

A child fills up her water bottle in the sink

Thames Water to host second Your Water Your Say event

21/11 15:30

Customers are once again invited to find out more and have their say on topics that matter most, including on the environment, water services, bills and more. The second virtual ‘Your Water, Your Say’ event will take place on Thursday 30 November, from 5pm to 7pm.

A Thames Water engineer standing next to a Thames Water van

Thames Water invests £93.1 million to secure Guildford’s water supply

20/11 11:00

Thames Water is carrying out several multi-million-pound upgrades across the Guildford area to ensure a safe and secure water supply for its customers.

A woman with dark hair working in a lab wearing a lab coat and protective glasses

Thames Water moves up in “Rate My Apprenticeship” best employer rankings

15/11 12:30

Thames Water has moved up 21 places in the annual “RateMyApprenticeship”, best employer rankings.

An artists impression of the reservoir

Thames Water invites Oxfordshire residents to find out more about ambitious water supply plans

08/11 12:00

Thames Water is inviting its customers, communities and stakeholders to find out more and discuss plans to protect future water resources across Oxfordshire and the South East.

A young girl drinks a glass of water at the dining table

Thames Water hosts public consultation and community information events on Teddington Direct River Abstraction Project

31/10 16:00

Thames Water has launched a public consultation on its proposed Teddington Direct River Abstraction project. The project is designed to protect water security for future generations and will enable the company to abstract more water from the River Thames during periods of drought, supported by water recycling.  

A cabinet showing dentures, money and a red toy bus

Flushed Frights: Plumbing Nightmares

30/10 11:50

This Halloween, Thames Water is reminding customers to only flush pee, poo and paper down the loo. 
A Thames Water employee visits a customer in their home

Thames Water Trust Fund secures a further £500,000 to help vulnerable customers

23/10 14:00

Thames Water has recently approved £500,000 of funding for its Trust Fund initiative, an independent grant making trust which aims to help Thames Water customers who find themselves in a difficult financial circumstance.

A child jumps in a puddle and a family walks in the background.

October half term days out with Thames Water

19/10 10:32

Looking for last-minute ideas for days out this October half term?
An artists impression of the South East Strategic Reservoir Option

Thames Water showcases plans to protect future water supply across the South East

17/10 12:00

Thames Water is hosting a series of consultation and community engagement events to share and discuss its plans to provide a secure and sustainable water supply for the next 50 years. 

Two women stand next to an orange sign

Thames Water joins Homelessness Covenant

21/09 09:26

Thames Water will help people who are homeless access career opportunities in the water industry.