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Football fever sends water demand into extra time
England's early-hours clash with Mexico contributes to overnight water demand surge

Buried beneath our streets: 300 bathtubs of concrete dumped into the sewer
Thames Water spends an estimated £1.6 million each year clearing hardened concrete, linked to building companies failing to dispose of waste correctly, from its pipes.

Red hot temperatures - rising demand for water
‘Red Alert’ temperatures from 24-26 June drove a significant increase in water demand across the Thames Water region.

Twelfth Consent Requests relating to Super Senior Issuer Funding
Thames Water Utilities Limited and Thames Water Super Senior Issuer PLC have today launched a twelfth set of consent requests seeking the consent of the super senior creditors.

Thames Water Utilities Limited announces results of the Eleventh Consent Requests
Thames Water Utilities Limited announces today that the Eleventh Consent Requests have been approved.

Record breaking temperatures – but millions are using more water
New research by Thames Water reveals that while the UK has experienced drought, the hottest summer on record in 2025, and record-breaking temperatures last month it has not led to reduced water use.

Thames Water invests £20m+ to improve water quality and resilience in Woodley and surrounding areas
Thames Water is investing more than £20 million to upgrade water infrastructure in Woodley, Berkshire, as part of its biggest upgrade in 150 years to improve services for customers and the environment.

Eleventh Consent Requests relating to Super Senior Issuer Funding
Thames Water Utilities Limited and Thames Water Super Senior Issuer PLC have today launched an eleventh set of consent requests seeking the consent of the super senior creditors.

Thames Water Utilities Limited announces results of the Tenth Consent Request
Thames Water Utilities Limited announces today that the Tenth Consent Request has been approved.

Thames Water continues to crack down on illegal network connections
Thames Water has secured 23 convictions in the first five months of 2026 against companies and individuals who have illegally connected to the network of the UK’s largest water company. The convictions relate to 47 separate offences several of which were committed by repeat offenders. The 47 offences have resulted in total payable fines and legal costs of £89,788.

Bank Holiday heatwave drives demand
Record-breaking heat drove more than 1 billion litres of extra water demand across London and the South East over the bank holiday weekend.

Wipe out - 15.5m wet wipe users flush them down the toilet
New research by Thames Water1 reveals 15.5 million (44 per cent) wet wipe users flush them down the toilet, with more than one in six (16 per cent) doing so daily and a further 16 per cent of users doing it at least once a week.