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Businesses closed for lockdown advised to get 'winter ready' as temperatures plunge

Businesses forced to close during the latest lockdown are being reminded by Thames Water to make sure internal pipes and plumbing are protected from freezing temperatures to avoid costly repairs.

Thames Water employee on the phone to a customer

Expert water-saving advice moves online during lockdown

22/01 09:30

Water-saving experts from Thames Water are spending the latest lockdown glued to their phones as they help hundreds of customers save water and money

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Jack Prater and a green sandpiper at Basingstoke sewage works

Rare bird photographed at Basingstoke sewage works

20/01 10:35

One of Britain’s rarest birds has been caught on camera - at a sewage treatment site in Hampshire.

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Thames Water engineer holding a smart water meter

Haslemere first to switch to smart water meters

19/01 11:30

Homes in Haslemere will be the first outside of London to receive smart meters to help Thames Water manage future demand for water

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A 5kg clump of wet wipes was pulled from a pumping station in Essex

“Bin it” plea after turkey-sized clump of wet wipes blocks Essex sewer at Christmas

15/01 14:48

Residents of Essex were served a stark reminder of the dangers of flushing wet wipes down the toilet after a clump of the “unflushables” the size of a roast Christmas turkey clogged machinery at a Thames Water pumping station.

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Picture of Hannah Nixon, new Thames Water board member, wearing a grey suit.

New independent board member appointed

14/01 10:30

Hannah Nixon, the former chief executive of the Payment Systems regulator has been appointed to Thames Water's board.
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Two engineers wearing orange overalls carry a pipe in front of a Thames Water sign.

Key workers keep vital services running

11/01 13:00

During the latest lockdown, customers will continue to see Thames Water engineers working in their communities. 
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Karl Simons has been made an OBE in the 2021 New Year Honours List

OBE honour for health and safety tsar Karl Simons

31/12 08:29

The man who spearheaded a mental health revolution at Thames Water and beyond has been made an OBE in the 2021 New Year Honours List. 

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Bob Steptoe retires from Oxford sewage works with a model plane made for him by colleague

Oxford sewage works boss retires after 49 years

30/12 11:33

Aircraft enthusiast Bob Steptoe was given a very special retirement gift after an incredible 49-year career at Thames Water.

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Some of the Christmas presents bought by Thames Water staff for disadvantaged children

Toys and hampers donated to disadvantaged families

23/12 11:19

Thames Water workers got into the festive spirit by donating toys and hampers to disadvantaged families across London and the Thames Valley.

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A section of pavement with a garden containing green plants built into it.

New council partnerships

23/12 09:25

Thames Water is partnering with five councils to reduce the risk of surface water and sewer flooding across London and the Thames Valley. 

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A fatberg cleared from a sewer under the Shard in London

Help keep the sewers clear by binning Christmas dinner fat

22/12 12:29

Thames Water is urging customers to help fight the fatberg over the Christmas period by safely disposing of fats, oils and grease.

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A man in an orange jacket is standing next to a cherry tree

Planting six thousand trees

18/12 11:23

Thames Water volunteers celebrate National Tree Week at Beddington sewage works.

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safe spaces
Together we can end domestic abuse