Data quality incidents and changes

On Sunday 28 April 2024, the data feeding our storm discharge map and API suffered from outage. This was due to an expired client secret, which is a password our system uses to communicate securely.

This means our map wasn't showing up-to-date information.  As it happened outside of normal working hours, it couldn't be fixed straight away.

The map was taken down on Monday 29 April for around two hours. During this time, our team updated the expired secret and restarted our data streams. The map was then republished.

Between 19 and 21 January 2024, the data feeding our storm discharge map and API suffered from outage.

This was due to two global Microsoft Azure issues impacting our data platform. We decided to take our map down as any data being supplied was no longer up to date.

This issue has been resolved.

From around 3am on 10 December 2023, we had timeout issues with our live data. As the data was no longer reliable, we had to take the map down. The issue was fixed and the map was back up and running from around 1.30pm on 11 December 2023. 

Between 22:37 on 27 June 2023 and 10:00 on 29 June 2023, the data feeding our storm discharge map and API suffered from outage. This was due to an issue with the connection between our Azure data platform and our internal network. We decided to take our map down as any data being supplied was no longer up to date.

This issue has now been resolved.

Between 4am UTC on 22 January 2023 and 9:00am UTC on 23 January 2023, the data feeding our storm discharge map and API suffered from outage. This was because our Azure data platform supplier was experiencing internal server errors. We decided to take our map down and remove data from our API, as any data being supplied was no longer up to date.

This issue has now been resolved.

We identified a data delay on around 15% of the discharge locations. The discharge start or stop time was delayed by up to 24 hours. This means these locations appeared to be discharging for longer than they were. The discharge time automatically corrected within 24 hours. We've resolved this issue and apologise for any inconvenience.

The locations affected were: 

• (Northern) Low Level No 1 Brook Green W6 9XF

• Acton & Storm Works W3 7YA

• Auckland Road Storm Tanks E10 5TP

• Beer Lane EC3R 6AL

• Bell Wharf E1W 3ES

• Benson OX10 6SQ

• Bishop Stortford Main CM22 7QJ

• Blacknest,Sunningdale SL5 7SA

• Brixton Storm Relief Sewer SW8 2LP

• Castle Gardens, Dorking RH4 1NY

• Charlton Storm Relief SE7 8SJ

• Chelsea, London, Sw10 SW3 4LW

• Church Street Sewer SW3 5LT

• Churt GU10 2PJ

• Clapham Storm Relief Sewer, London SW8 2LP

• Crooked Billet RG27 9EL

• Deptford Creek Storm SE8 4RX

• Deptford Storm Relief SE8 3JY

• Dorchester OX10 7JR

• East Garston RG17 7ET

• Fleet Main Line Sewer EC4V 4EG

• Frogmore Storm SW18 1HH

• Goswell Street EC4R 1BE

• Great Bedwyn SN8 3LT

• Guildford GU1 1FE

• Gun Wharf (Wapping Dock) E1W 2NH

• Henley Road E16 2ZD

• Holloway Storm Sewer E14 8DQ

• Horseferry Road SW1P 3HX

• Iron Gate E1W 1LD

• Jews Row Pumping Station (Falconbrook Storm Relief) SW18 1BZ

• Kings Scholars Pond SW1V 3LA

• Kintbury RG17 9XA

• Little Marlow SL6 9RQ

• Littlemore Low Level OX4 4YJ

• London Bridge EC4R 9HA

• Long Reach DA1 5PP

• Low Hall Farm Storm Tanks, Walthamstow E17 8SE

• Low Level 1 N, Grosvenor Ditch, Millb SW1P 4DU

• Lower Cherwell St, Banbury OX16 5TD

• Markenfield Road, Guildford GU1 4RR

• Mogden TW7 7BW

• Ne Storm Relief Shadwell, King Edward Mem Park E1W 3HT

• Newbury RG14 5TZ

• Nightingale Lane E1W 1UJ

• Norfolk Street WC2R 2PH

• North West Storm Relief W6 9XF

• Northumberland Street WC2N 5DJ

• Opposite St Stephens Hall RG26 5EX

• Pangbourne RG8 7HT

• Pauls Pier EC4V 3AL

• Portsmouth Road, Uxbridge Road KT6 4HQ

• Putney Bridge Street SW15 1EJ

• Queen Street SW3 5QZ

• Ratcliffe Highway Limekiln E14 8DQ

• Reading, Blakes Lock RG1 3HJ

• Reading, Caversham RG4 5LY

• Regent Street SW1A 2HR

• Rotherwick RG27 9BU

• Savoy Street WC2E 7ED

• Sloane Street, Raneleigh Gardens SW3 4LW

• Smith Street SW3 4LW

• St Jamess Road KT1 2BA

• Stamford Brook W6 6SF

• SW Storm Relief Sewer, London SW11 8AT

• Temple Place Essex Street WC2R 2PN

• Trumpers Way, W7 UB2 4NG

• Wandle Valley SW18 1BZ

• Weston-On-The-Green STW OX25 3QH

• Windsor TW19 5ET

• Wood Street SW1P 3JA