Charities and community support

Helping customers with our Trust Fund

We've donated £12 million to our Trust Fund since 2009. This makes it one of the largest charitable funders of debt advice in our region. The fund supports customers with free, confidential money management advice and debt counselling.

You can learn more about the grants programme on the Trust Fund website. 

The Trust also manages a hardship fund with over 250 customers a year. The fund helps customers in financial hardship to provide essential household goods.

If you're struggling to pay your bill, we have a range of financial support schemes available.

Partnership with WaterAid

WaterAid is our long-term charity partner. We share their vision to make clean water, decent toilets, and good hygiene normal. Since 1981, we've donated over £40 million thanks to our employees and customers.

Our employees previously fundraised for a four-year project in Malawi. Over 1-2 million was raised which helped to improve access to safe water and sanitation.

From 2023-2027 we're hoping to raise £600,000 to support a project in Madagascar. This will be in collaboration with WaterAid Madagascar and JIMWRA. The funding will be used to improve access to water, sanitation, and hygiene. We're hoping to raise the money through employees, suppliers, and contractors.

Find out more about WaterAid and how you can donate to them.

Fundraising for Macmillan Cancer Support

Every two years our employees choose a new charity partner to fundraise for. We previously supported Dementia UK and helped to raise £148,000.

Our current partnership is with Macmillan Cancer Support. We've committed to raising £100,000 to support the charity's work. This will support their vital work in supporting those affected by cancer.

If you'd like to be considered for our next partnership, submit your note of interest. This is for charities with a national catchment-wide reach (London and the Thames Valley).