With 95% of leaks taking place underground, finding and fixing them is a major challenge.
To tackle this, we've invested in an artificial intelligence (AI) system called FIDO.
Front-line teams place acoustic sensors throughout our underground pipe network. The sensors feed data back to FIDO to analyse the sound of leaks, flows, flushes, or other types of vibrations.
With FIDO, we can identify the leak location and how much water is being lost, so we can prioritise urgent leaks.
Thanks to AI, we’re improving our follow-up investigation rate of water leaks by as much as 20%.
Not only this, but AI helps to ensure:
Thanks to this system, we’ve seen a real improvement across all areas of leak detection and repair speed. We think it’s only going to get better as the technology evolves.
If you need to report a problem such as a leak, blockage, sewer flooding, site issue, broken manhole cover or pollution, visit our report a problem page.