Accessible bills and alternative bill formats
We offer a range of alternative bill formats and digital billing options that can:
- make your bill easier to read, hear or access
- improve understanding of important account information
- support greater independence through accessible communications
- provide access to digital tools and assistive technology
- help you manage your account in a way that works for you
Billing formats available
Choose from a range of free accessible and digital billing options designed to help you access your account information in a way that works for you.
Large print
Bills printed in a larger font size of 20pt.
Coloured background
Bills printed on your preferred coloured background, including blue, yellow, green or pink.
Braille
Bills provided in Braille format.
Audio
Receive key billing information in an audio format.
Online account access
View, download and manage your bills online.
How to request accessible bills and communications
You can choose the option that works best for you and update your preferences at any time.
Priority Services Register (PSR)
Request large print, Braille, audio or coloured background bills through PSR. We can also provide additional support tailored to your communication needs.
Log in to your online account
Access your bills online anytime, and view, download or manage them in your account. You can also select in your account to go paperless.
Register for an online account
Don't have an online account yet? Create one to manage your bills and services online.
Extra support
We've included a range of support available as part of our Priority Services.
Doorstep password
Our doorstep password scheme helps you feel confident about who is visiting your home.
Nominate a trusted person
You can nominate a trusted person to help manage your account.