Following a change in the law in 2011, we became responsible for private sewers/drains from 1 October 2011 and private pumping stations which meet the eligibility criteria from 1 October 2016.
This means the ownership and maintenance for previously private sewers, lateral drains, and pumping stations which meet the criteria transferred to us.
You're still responsible for the sections of pipe between your property/building and the transferred private sewer or lateral drain.
How you're affected by the transfer of private sewers depends on the type of property you live in - this is due to the way the sewers and drains are connected.
The short video above gives an overview of the sewer transfer. You can then watch one of the videos below that illustrate how each property type is affected.
Just click on the type of property you live in from the list below.
We're here to help you understand which pipes have transferred, and which pipes are still your responsibility.
This will help avoid unnecessary callouts, which we may charge you for.
You'll still be responsible for any internal plumbing and the section of pipe leading to the transferred sewer.
If you think you have a problem with a sewer pipe or drain, please carry out the following steps as it’s important that you try and identify where the problem is. This will save you unnecessary callouts.
The law changed in 2016 making us responsible for all eligible sewage pumping stations in our area.
This means we are now in charge of servicing, maintenance and all associated running costs for these stations.
Pumping stations come in a variety of shapes and sizes and can be found in driveways, gardens, roadside verges and other areas.
Some homes or businesses have drainage systems with pumps located inside large manholes, also known as wet wells, that pump the wastewater into the nearest sewer network.
The stations are usually accompanied by a kiosk, normally green or grey in colour, which contain the electrical equipment.
We do not hold any records about private pumping stations, so if you believe you have a station that may meet the eligibility criteria, we need you to let us know.
If you know of a station that meets the criteria that we may not be aware of, please contact us.
If your pumping station does not meet the criteria, please contact our Developer Services team.
Our video explains more about private pumping stations and what the transfer involves.