KT16 - Cowley Lane

Incident Update - 11:00 22/10/2025

We’re sorry for the disruption caused by the burst sewer main affecting the Chilsey Green Road, KT16 area.

We’re continuing to manage wastewater flows through the diversion, which remains stable and is helping to keep the system running safely.

Our repair teams have completed investigations of the damaged section of the main and are progressing with repair work, which is expected to be completed by the end of this week. Reinstatement of the road is planned for completion by 3rd November.

Tankers remain on site as a precaution to support flow management, particularly during wet weather. Traffic management also remains in place, with a full road closure on Chilsey Green Road and a lane closure on Cowley Lane to allow our teams to work safely.

You can continue use your drinking water and wastewater facilities as normal.

We’ll provide another update by 17:00 on Monday 27 October 2025.

Incident Update - 14:00 20/10/2025

We’re sorry for any ongoing disruption caused by the burst sewer main affecting the Chilsey Green Road, KT16 area.

We’re continuing to manage wastewater flows through the diversion, which remains stable and is helping to keep the system running safely.

Our repair teams have now exposed the damaged section of the pipe and are carrying out further inspections to assess the full extent of the damage before repairs can begin.

Tankers remain on site as a precaution to support flow management, particularly during wet weather. Traffic management also remains in place, with a full road closure on Chilsey Green Road and a lane closure on Cowley Lane to allow our teams to work safely.

Your drinking water and wastewater services remain unaffected, so you can continue to use water and flush toilets as normal.

We’ll provide another update by 17:00 on Wednesday 22 October 2025.

Incident Update - 15:40 18/10/2025

We’re sorry for any disruption caused by the burst sewer main affecting the Chilsey Green Road, KT16 area.

The flows of wastewater from the main have been diverted, and it has been partially isolated. 

Our repair teams on site are excavating over this weekend in order to expose the main. We expect the repair on the pipework to begin on Monday.

Tankers remain on site as a precaution to maintain stability in the system, and traffic management is in place with a full road closure on Chilsey Green Road and a lane closure on Cowley Lane to allow our teams to work safely.

Our customer representatives are on site supporting affected residents and coordinating clean-up efforts. Please note that your drinking water and wastewater services are not affected, so you can continue to use water and flush your toilets as normal.

We will provide another update by 17:00 on Monday 20 October 2025.

Incident Update - 18:00 17/10/2025

We’re sorry for any disruption caused by the burst sewer main affecting the Chilsey Green Road area.

The flows of wastewater from the main have been diverted, and it has been partially isolated. Our teams will work to fully isolate the damaged main so that repairs can be carried out safely.

Once the main is exposed, it will be assessed to determine if any further replacement is needed to help reduce the risk of similar failures. Our repair team is on site and ready to begin work tomorrow once all isolations are confirmed and it is safe to proceed.

Tankers remain on site as a precaution to maintain stability in the system, and traffic management is in place with a full road closure on Chilsey Green Road and a lane closure on Cowley Lane to allow our teams to work safely.

Some properties experienced external flooding, and our customer representatives are on site supporting affected residents and coordinating clean-up efforts. Please note that your drinking water and wastewater services are not affected, so you can continue to use water and flush your toilets as normal.

We will provide another update by 17:00 tomorrow.

Incident Update - 12:55 17/10/2025

We’re sorry for any disruption caused by the burst sewer main affecting the Chilsey Green Road area.

Our teams have been working hard to manage the situation. Flows have been successfully diverted and are now under control. Tankers remain on standby as a precaution, but all flooding has stopped, and the system is stable. We’re monitoring flows closely, and if levels increase, we’ll move tankers to support the network as needed.

Our repair team is on site preparing to begin the repair work tomorrow once all isolations are confirmed and it’s safe to proceed.

Environmental specialists have confirmed that nothing has reached the River Bourne and are closely monitoring the situation and working with our environmental teams.

Traffic management remains in place with a full road closure on Chilsey Green Road and a lane closure on Cowley Lane to allow our teams to work safely. There are currently 19 tankers on site, which will be reduced to 12 as flows are now stable.

We’ll provide another update, as work progresses, at 18:00.

Burst Sewer Main – Increased Tanker Activity 08:30 17/10/2025

We’re sorry for any disruption caused by a burst sewer main on Chilsey Green Road. Our teams are already on site with six tankers in place, working hard to manage the flows and reduce the impact on homes and the local area.

Unfortunately, this has led to external flooding at four properties, and one household has needed to be temporarily rehomed.

To help ease pressure on the system, we’ve identified valves that can divert some of the waste flow to another main. This will reduce the number of tankers needed and help us move closer to completing the repair safely.

Our specialist technicians are also on their way to isolate the local pumping station, which will allow us to begin repair work as soon as it’s safe to do so.

We’re closely monitoring the situation and working with our environmental teams. Tankers are managing a high volume of flow, and we’re doing everything we can to prevent any further impact on the surrounding area.

Our customer representative are on site to support anyone affected.

To carry out this work safely, a road closure will be needed on Chilsey Green Road and lane closure at Cowley Lane. We will be speaking directly with a nearby businesses to keep them updated, and our tanker supervisor is finalising a traffic management plan to keep disruption to a minimum.

We understand this work may cause inconvenience, and we’re grateful for your patience and understanding. Please be assured that our teams are doing everything possible to fix the burst and get things back to normal as quickly and safely as we can. We will provide a further update by 13.00.