To help you and your customers to manage tariffs, allowances and payments we offer a range of services that are summarised below.
You can ask us to review any allowance, abatement or similar payment that's applied to a supply point of one of your customers, including:
Learn more about our services and tariffs.
Any service components with unmeasured or business assessed tariffs can be reviewed at your request or ours. If it’s your request, we may need to arrange a site visit to get some information to validate your request. We may also review the tariffs on an ad hoc basis if we identify a need for change or as part of our annual tariff review for example.
As a retailer, you can also request a review of trade effluent charges on behalf of your non-household customer. We set these tariffs during an annual review of discharge volumes. If your request to review is outside of that process, there will be a charge.
A FLIP is a device, usually a pump, to support flooding prevention. We may make payments to contribute to its electrical running costs.
Every year between January and March we carry out a review of the FLIP payment amounts and who they should be made to. We credit the wastewater retailer for any end-user (payer of the electricity supply) FLIP payments and it’s up to retailers to ensure that end-users receive the payment.