To help you and your customers to manage tariffs, allowances and payments we offer a range of services that are summarised below.
You can ask us to review any allowance, abatement or similar payment that's applied to a supply point of one of your customers, including:
Any service components with unmeasured or business assessed tariffs can be reviewed at your request or ours. If it’s your request, we may need to arrange a site visit to get some information to validate your request. We may also review the tariffs on an ad hoc basis if we identify a need for change or as part of our annual tariff review for example.
As a retailer, you can also request a review of trade effluent charges on behalf of your non-household customer. We set these tariffs during an annual review of discharge volumes. If your request to review is outside of that process, there will be a charge.
A FLIP is a device, usually a pump, to support flooding prevention. We may make payments to contribute to its electrical running costs.
Every year between January and March we carry out a review of the FLIP payment amounts and who they should be made to. We credit the wastewater retailer for any end-user (payer of the electricity supply) FLIP payments and it’s up to retailers to ensure that end-users receive the payment.