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No water / low pressure

Message last updated.

If you live in the GU5 area, you may be affected by a burst water main in Orchard Road.

We continue to work around the clock to repair our broken pipe, however this is more complicated than we first thought and may go on through the night.

Bottled water is available to collect for those customers still without water, from the following location.

Pilgrims Way, GU5 9HR

We are sorry for the disruption this has caused.

We'll update you on our progress by 03:00am.

You can also keep up to date by clicking on our twitter link: https://twitter.com/thameswater

Low pressure & no water tonight?

Message last updated.

If you have no water or low pressure tonight, it’s likely to only be temporary whilst we look for leaks.

We actively look for leaks to try and prevent bursts from happening and to reduce wastage. Whilst looking for leaks we also check that all of our equipment works as expected.

Sometimes we have to turn some valves on and off to monitor the flow of water, allowing us to find any leaks.

Tonight we’re working in:

E1, E3, E5, E10, E17, EC1, EC3, EN3, IG5, IG10, N4, N5, N10, N18, NW5, NW10, W6, W8, WC1H, WC1X, W1H.

Report a leak.

Our repair team are always on standby.

Report a leak now

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