Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Hosepipe ban update
A hosepipe ban remains in place for customers supplied by Thames Water.
The restrictions help protect water supplies, rivers and reservoirs during this exceptionally dry period. While recent rainfall is welcome, sustained rainfall is still needed before restrictions can be lifted.
Reducing water use today will help protect water supplies for people, communities and the environment.
Explore Thames Water
Get help and advice on some of our most popular topics.
Priority Services Register
Our free service for those who need a little extra support.
How to check communication
We go through when and how we contact you, what we’ll ask for, and how to check it’s genuinely us.
View and report a problem
You can view and report water and wastewater issues through our online service.
Help moving home
You can tell us about your move as early as 28 days before your move date.
Our biggest upgrade in 150 years
We’re fixing leaks, reducing pollution and protecting water quality.
Our leakage performance
Find out how we're tackling leaks across our network.