If you have a smart meter, your water use will be measured every hour automatically. If you have a standard water meter we'll aim to read your meter every six months. If you would like to provide a meter reading to ensure your bill is as accurate as possible there are a range of easy ways for you to do this.
Ways to submit your meter reading
Information you will need
- Your 10-digit account number (printed at the top of your bill)
- Your full name, contact telephone number, email address and the address of the property concerned
- Your meter reading and the date it was taken
To submit your meter reading online, please click on the link below.
If you would like to call or write to us, you can get in touch that way too.
When will we read your meter?
We are required to take our own meter readings at each property at least once every two years.
This also helps to ensure there are no leaks from your water pipes and that we are not overcharging you