Improvements in your area

We’ll be hard at work from Monday 27 May until August 2020. Our normal working hours are Monday to Saturday from 7.30am until 7.30pm and on Sunday from 10am until 5pm.

We’d like to reassure you that we’ll do everything we can to keep water flowing while we work.

The Victorian water main on Norwood Road is 130 years old and has been repaired several times in recent years, causing unplanned disruption for our customers.

In order to reduce emergency roadworks and protect our customer’s water supply, we’re completely upgrading over 600 metres of pipework and installing state-of-the-art monitoring units across the entire length of Norwood Road.

Our staff have been identified as key workers by the government, so we’re following official health advice and keeping all of our work under review to ensure we can continue to operate safely.

Some of our essential work on Norwood Road unavoidably requires our engineers to work in close proximity of one another, but our teams will only do this when completely necessary and will always follow the latest government advice.

Find out more on how we’re working during coronavirus.

Throughout the upgrade, there will be lane closures and temporary traffic lights in place. This will help to maintain the flow of traffic in the area and ensure our team can work safely.

• Footpaths and pavements will not be affected.
• Parking and loading bay suspensions will be in place at various points of our works.
• All businesses on Norwood Road will be open as usual.
• Access for bin collections and deliveries will be provided.

As we progress our work, we’ll make important traffic management changes to protect the safety of our engineers and minimise disruption to customers where possible. Read our latest update.

If you’d like further information, please call us on 0800 316 9800, selecting option 1 and quoting BB279802.

If you’re a business customer, you may wish to contact your retailer for any additional information.

We’re currently investing a significant amount of money in improving Beddington Sewage Treatment Works in order to improve the sewage treatment processes at the site.

These improvements will help to reduce odour emissions in the long run and will help generate green energy to reduce the running costs of the site.

Historically, treated sewage has been stored in lagoons prior to being pumped from the lagoons and spread over the wider site to dry naturally and become inert.

The new processes we're employing at the site will mean that sewage can be treated and then temporarily stored in an ‘enclosed’ covered space (2 Dutch barns) before being taken off site to be used for land restoration and potentially in the future agricultural fertiliser. These processes will significantly reduce the risk of odour emissions from the site.

The barns have now been built and the new treatment processes can start. However, there's still a lot of treated sewage sludge in the old lagoons which must also be pumped out and dried naturally on the wider site. This process will take up to 4 years to complete. Once the sludge in the lagoons is completely removed the lagoons, will be decommissioned.

As a good neighbour we'll continue to take every precaution with emptying the lagoons in order to minimise odours.

If you'd like more information, please call us on 0800 0093 916 or write to us at

Beddington Sewage Treatment Works
Thames Water
PO BOX 286
Swindon
SN38 2RA