How we deliver public value
Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is a key theme. It also covers our approach to providing support for our customers outside the standard remit of a water company, making a positive impact on the communities in which we operate and sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing.
Responsibility in our local community
Investing in our communities
Bin it, don't block it
Everything that gets flushed down the loo or poured down the kitchen sink, eventually meets up in the sewage pipes under your home. That's why you should only put the three Ps down the drain, pee, poo and toilet paper. Anything else will block your pipes and could cause it to come back up into your home.
Protecting the environment
Surface Water Management Programme
Smarter water catchments
Managing sewage sludge
Water saving and affordability
We’ve investigated how much water efficiency can reduce bills for customers on low incomes. The aim of this research is to make the most of the connections between water saving and affordability.