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Responsibility

Responsibility

How we deliver public value

Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is a key theme. It also covers our approach to providing support for our customers outside the standard remit of a water company, making a positive impact on the communities in which we operate and sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing.

Illustration of various Thames Water employees

Responsibility in our local community

Fishing

Days out

Water fountains

Education

Investing in our communities

Bin it, don't block it

Everything that gets flushed down the loo or poured down the kitchen sink, eventually meets up in the sewage pipes under your home. That's why you should only put the three Ps down the drain, pee, poo and toilet paper. Anything else will block your pipes and could cause it to come back up into your home.

Illustration of child binning wet wipe

Working with our local communities

Managing sewage sludge

Smarter water catchments

ThamesGrow

Learn about what we're doing to be a more responsible business

UN Sustainable Development Goals

Sustainability

Biodiversity

Climate change