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How we deliver public value

Public value is all about what we do, and how we do it. It can have a positive and lasting impact on society and the natural environment. We rely heavily on the environment, which is why environmental protection and enhancement is one of our key themes. Public value also covers our approach to providing support for our customers outside the standard remit of a water company. This includes, for example, making a positive impact on the communities in which we operate. By sharing the enjoyment of our sites with our customers, we can help to promote a healthy lifestyle and wellbeing.

Illustration of various Thames Water employees

Responsibility in our local community


Bin it, don't block it

Everything that gets flushed down the loo or poured down the kitchen sink, eventually meets up in the sewage pipes under your home. That's why you should only put the three Ps down the drain, pee, poo and toilet paper. Anything else will block your pipes and could cause it to come back up into your home.

Illustration of child binning wet wipe

Protecting the environment

Water saving and affordability

We’ve investigated how much water efficiency can reduce bills for customers on low incomes. The aim of this research is to make the most of the connections between water saving and affordability.

Download our study

Learn about what we're doing to be a more responsible business