Leaks
Found a leak? Whether out on the street or at home, it's important to fix leaks fast so we save more water.
Find out what to do when you discover a leak and who should fix it.
Leaks at home
Leaks in or on your property are your responsibility.
Our step-by-step guide advises what to do when you get a leak at home. This includes identifying leaks, checking pipe responsibility and arranging repair.
It also covers telling us your leak is fixed, claiming leak allowance and what happens if you don't fix your leak.
Leaks on public pipes
We look after the public water pipes under roads and pavements.
Over 95% of leaks are never seen by customers as they’re often deep underground. Our field teams work 24/7 to locate as many leaks as possible.
You can help us by reporting public leaks when you see them.
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. We're available 24/7.