If you’ve had a great experience with our team recently, we’d love to hear about it.
Please pass on any compliments you may have so that we can recognise our people accordingly:
0800 0093 988 (lines open between 9am and 5pm, Monday to Friday).
We also realise that from time to time, we don’t always get it right. Please give us an opportunity to fix this by calling the number above.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Voice calls or mobile numbers aren’t accepted via these numbers:
Account and billing enquiries: 0800 316 6899
Water supply and wastewater services: 0800 316 9898
Available 24 hours a day.
Request a call back
Our dedicated team can call you back at a time that suits you. Simply fill in your details and we'll be in touch:
Other ways to get in touch
Write to us:
Complaints resolution team
PO BOX 436