Reduce your surface water drainage charges
When it rains, the water that falls on your roof, driveway, or garden usually goes into a public sewer. You pay for the surface water drainage as part of your wastewater services.
But there are some properties where all the surface water flows away through a soakaway or into a stream.
If your home is not connected to our drains, you may be able to claim back some of your fixed wastewater charges.
Check if you're connected to a sewer
You can find out if you’re connected to the public sewer by checking where your gutters lead.
If there’s a manhole cover close by, the surface water from your property probably drains directly into a sewer.
Apply for a surface water drainage rebate
You can check if you’re being charged for surface water drainage in your bill. It'll also show if we’ve included a rebate when calculating your charges.
We can only backdate payments for a maximum of six years. If you became the owner over six years ago, your rebate will only cover the last six years.
Related topics
We go through other topics you may be interested in.
Wastewater abatement
If more than 10% of the water you use does not return to a sewer, you can apply for a reduction of your wastewater bill.
Financial support
If you’re struggling to pay, we have a range of financial support schemes available to you.