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Report pollution

Our rivers and streams are a precious resource, and we’re committed to keeping them clean and healthy.

When something does go wrong, it can have a terrible impact on our environment and the wildlife we share it with. This is why we need to act fast to find and investigate pollution incidents when they happen.

How to spot water pollution

A stream with signs of pollution

If you notice any of the following in or near a stream or river:

  • Sewage solids
  • Toilet debris such as toilet paper, condoms and sanitary products
  • Soap-suds or a milky-looking discharge
  • Grey coloured water
  • Noticeable sewage smells

It could be caused by an overflowing or blocked drain leading to water pollution.

How to report pollution

If you've seen something like what's described above then please call us on 0800 316 9800

When you call, we’ll ask you:

  • What you saw
  • When you saw it
  • Where you saw it (including a postcode, road name or any local landmarks or features)
  • Whether sewage is entering a river or any other watercourse.

If the pollution has been caused by a problem with our network, we’ll get it fixed as soon as possible. We report all known pollution incidents to the Environment Agency.