Getting a new water main

If you have planning permission, you can apply for a new water main and service connections.

We’ll need you to provide the following information:

• A full soil report with chemical analysis.
• Details of any environmental issues.
• Details of any Sustainable Drainage Systems (SuDS).
• A site layout plan indicating plot numbers and their entry points for the new supplies. The plan should be a CAD drawing in ‘dwg’ format.
• A phasing or build programme for the development, or occupancy rate.

Your AutoCAD drawing should show:

• Plot/parking numbers.
• Separate layers (plot numbers, parking numbers, trees, roads, proposed entry points for the building of services, street furniture).
• Proposed drainage systems, SuDS and permeable surfaces.
• Proposed and existing site layout.
• Showing frame and scale company logo, version and date, name of the designer.
• Site boundary.
• Please remove hatches from the AutoCAD drawing.

If you need planning permission and an estimated cost for installing a new water main and service connections, we can provide a budget estimate. You’ll need to provide the above-listed information for this as well.

We’ll carry out a site survey to ensure our design is feasible and identify any traffic management needs. You'll then receive a quote with costs to carry out the work ourselves and we’ll provide an estimated cost for self-lay organisations. Scaled drawings showing the layout of the new mains and service connections will be attached to the quote.

Please contact us if you have any questions about your quote.

Your quote is valid for 6 months. Sign and return your quote by email and make a payment before your quote expires.

We’ll contact you to arrange a commencement meeting when you’ve accepted the quote. At this meeting, we’ll confirm the scope of works, lead times, on site facilities and any traffic management requirements.

We'll talk to the local authority and other bodies responsible for roads and traffic, like Transport for London and bus companies.

In line with your phasing requirements, we'll plan to construct the water main within 90 days from acceptance of the quote.

You’ll need to contact us to request a quotation for this work, by calling 0800 009 3921. We’ll need the following details:

• Plot numbers (as per our drawing)
• The number of services required
• Schematics (for communal supplies)
• Landlord supplies including bin stores

We’ll review your requirements and produce a quote within 14 to 28 days.

To pay the amount in full, or ask any questions about your quote, please call us on 0800 009 3921.

When you’ve laid the new supply pipe from the internal stopcock to the agreed point of entry we’ll need to carry out an inspection.

We'll normally arrange a date and carry out the inspection within seven days of you contacting us.

You’ll need to be present for the inspection, and the trench for the supply pipe left open or with ‘spy holes’ no more than two metres apart. The inspection covers the pipework from the property boundary to the inside stopcock, which isolates the entire property.

This normally takes half an hour, or longer if there is more than one connection to inspect.

We’ll let you know straight away whether you’ve passed. If not, we’ll give you a non-compliance form showing the areas that need to be rectified. You’ll then need to contact us again to arrange another inspection.

Once full payment of the quotation has been made and the pipework has passed our inspection, we’ll start planning a connection date.

To complete the works, we must establish an agreement with permitting stakeholders first. This could be the local authority or Transport for London, if your works impacts on their network.  

We aim to complete your connection within four months of establishing this agreement. It can take longer if the work requires difficult or extensive traffic management.

The work for making connection itself can take up to four days.

You need to notify us when meters have been installed, as well as provide the postal addresses allocated to each plot and the TAPS5 certification. We'll then arrange to visit the site to record the details of each meter and check they’ve been fitted correctly - we’ll use this information to set up new billing accounts for the occupants.