Getting a new water main
You'll need a new water main as well as new water connections if there's no water main nearby for us to connect to. This work can either be carried out by us or by self-lay providers.
When you apply for a new water main, you’ll need to pay an upfront application fee. This covers the costs of processing your application and payment. Our charging arrangements are updated on 1 April each year.
Quotes are valid for 6 months. Once you’ve accepted and paid for your quote, you must instruct us to complete this work within 18 months from the quote date.
A requote will be applicable if:
- You do not accept the quote within its expiry date
- Your requirements change
- The work is not completed within the 18-month validity period
The requote fee will be calculated using our current charging arrangements.
Before you apply
Apply below to ask us to carry out the work. You can also employ independent specialist contractors, self-lay providers, to carry out the new main and service connections.
Get your water main connected
Here’s the process for laying a new water main and connecting new water services. If you’re connecting a non-household property, you’ll need to appoint a retailer first.
New water services
After your new water main has been commissioned, you'll need to request the service connections. Here’s a step-by-step guide.