How to prepare for an incident
Supply interruptions and flooding can happen for many reasons and without notice. Incidents can affect customers in different ways. We can support you to be prepared in the event of an incident.
Store bottled water in advance
Make sure you have stored enough bottled water for drinking, cooking, and for pets.
Use a water butt
During an incident, you can use water from a water butt to flush your loo.
Have alternatives available
Use paper plates, cups, and disposable cutlery to help conserve water for other needs. During an incident these will be ideal to use in order to save you needing to wash up.
Keep essentials in
Hand sanitisers, baby or biodegradable wet wipes, or soap without water can be used to wash your hands. Dry / no-wash shampoo could also be used to wash your hair until your supply returns.
Register for Priority Services
Our Priority Services Register (PSR) helps customers who need a little extra support. We'll prioritise delivering bottled water to PSR members during supply interruptions who are:
- Unable to collect water themselves
- Mobility impaired
- Medically dependent on water
- Blind
- Aged over 90
- Suffering a short-term illness or injury lasting more than two weeks
You can register online for Priority Services. Please note applications can take time to process. Registering during a supply interruption won’t mean support is provided immediately.
Prepare for emergencies
You can find out more on how to prepare for different types of emergencies on the government website.