Other water issues
Water issues can occur that don’t affect the water but the area around your water source.
Pink, orange or grey stains near your taps
Airborne microorganisms can grow in warm, moist conditions. They produce pink, orange, and black stains. This often occurs on tiles, shower heads, toilet bowls, and sink drains.
A problem with the mains water quality does not cause the presence of pink, orange, and black stains. It may show a problem with your home plumbing or ventilation around the area affected.
What you can do
Frequently clean any surface that is prone to staining with a chlorine-based product. Keeping surfaces dry following use will also help prevent this.
Insects
Before treatment, insects are often present in water supplies.
If a water main is damaged, there’s a small risk that insects can enter the drinking water supply. Insects can also crawl into tap spouts or be found in toilet cisterns that aren’t sealed.
Insects in drinking water aren't pleasant and may pose a small risk to health.
What you can do
If you find any insects in your mains drinking water, flush the cold kitchen tap for five minutes. If the problem persists, please contact us.
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