What’s the Customer Assistance Fund?
Our customer assistance fund can help if you are struggling to pay a water bill. To qualify you’ll need to:
- Have an outstanding payment from a previous billing year
- Provide your income and expenditure so we can assess your ability to pay
- Set up a payment plan for future bills
We've partnered with Auriga Services, a not-for-profit debt advice provider, to offer one-off grants that could help you clear your debt.
How do I apply?
You'll need to share information about your income and outgoings, so please have this ready before starting your application.
If you’d prefer to apply by post, please download, print and fill out the form below before sending it to:
Thames Water Customer Assistance Fund, FREEPOST RSAJ-BXEA-LKLT, Sutton Coldfield, B72 1TJ
What's the Thames Water Trust Fund?
If you’re facing difficult circumstances and can’t afford essential items like a washing machine, cooker, fridge, freezer, bed, an essential household bill or something else, you may qualify for help through the Thames Water Trust Fund, our registered charity and independent grant-making trust.
All our shareholders contribute, which has helped us to donate over £6 million to families in need to date. We also give grants to local organisations that can offer you long-term support and debt advice.
How to apply
Please download, print and fill out the form below, including Section 11 (Further Assistance), and send it to:
Thames Water Trust Fund, FREEPOST RSAJ-BXEA-LKLT, Sutton Coldfield, B72 1TJThames Water Customer Assistance Fund application form
Help for organisations
If you are an organisation in our region providing money or debt advice you can find out more about our grants programme.
How do I contact you?
Email us: email@example.com
Call us: 0800 111 4680
Lines are open from Monday to Friday, 9am to 5pm, and closed at weekends and on bank holidays