Customer Assistance Fund

Our Customer Assistance Fund can help if you are struggling to pay us and owe money on past bills.

You just need to fill in the application form and send it to the address below:

Thames Water Customer Assistance Fund
Sutton Coldfield
B72 1TJ

Thames Water Trust Fund

You can also apply for a grant from the independent Thames Water Trust Fund, to help towards the cost of an essential household item or other needs, by filling in the section on the same application form.

Contact us

Email us

Please email us using

Call us

Please call us on 0800 111 4680. Our lines are open from 9am to 5pm, Monday to Friday, and closed at weekends and on bank holidays.


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Water Direct scheme WaterSure scheme WaterSure Plus scheme