Your online account

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*If you have reached this page as a tenderer looking to participate in our procurement exercises, please find more information at thameswater.co.uk/procurement

Switch to paperless billing and view your account 24/7 by signing up for an online account.

Register for an online account

Already signed up? Log in here

Go paperless

By registering your account online you'll have instant access to all your recent bills. We'll email you every time a new one is available to view.

Your bills are available as PDFs to download or print, or you can switch back to paper bills if you change your mind.

Manage your account(s) online

It's now easier and quicker than ever to pay your bill, submit a meter reading or change your contact details using our pre-populated forms.

And if you look after more than one account, you can add and manage them on the same profile - you choose which accounts to make paperless.

We're upgrading our online service in the coming months, so keep an eye out for new features.

New customer?

You'll need an account number before you can register your online account, so please let us know you're moving into our area first.