Your online account

Switch to paperless billing and view your account 24/7 by signing up for an online account.

Register for an online account

Already signed up? Log in here

We’re upgrading our systems to improve our online services, so we might ask you to set a new, stronger password when you log in to your existing account.

Questions about logging in and passwords

We’re changing our password policy to make your online account even more secure. To benefit from this additional protection, we may ask you to set a new, stronger password when you’re logging in. If you’re not prompted to do update your password, you don’t need to worry.

Make sure your new password is between 8-16 characters and contains 3 out of 4 of the following:

  • Lowercase characters
  • Uppercase characters
  • Digits (0-9)
  • One or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .

We’ll only prompt you to update your password when logging in if it’s needed for your account. If you don’t get a prompt to update your password then there’s nothing to worry about.

You may have received an email from us asking you to re-register. We’ve recently streamlined the process, so all you need to do is log in as normal, then choose a new password when prompted.

This could be happening because you have our old log in page bookmarked. There’s nothing to worry about, just keep following the instructions until you’re prompted to update your password.

Once you’re logged into your new account, head to the ‘Billing and History’ section to see your previous letters and bills for your current property.

Go paperless

By registering your account online you'll have instant access to all your recent bills. We'll email you every time a new one is available to view.

Your bills are available as PDFs to download or print, or you can switch back to paper bills if you change your mind.

Manage your account(s) online

It's now easier and quicker than ever to pay your bill, submit a meter reading or change your contact details using our pre-populated forms.

And if you look after more than one account, you can add and manage them on the same profile - you choose which accounts to make paperless.

We're upgrading our online service in the coming months, so keep an eye out for new features.

New customer?

You'll need an account number before you can register your online account, so please let us know you're moving into our area first.