BR1, BR7 & SE9 - Bromley

Update - 19:00 24/10/2025

We’re sorry if your tap water hasn’t been flowing as normal. We’re currently dealing with a burst water pipe on Walden Road, BR7, which was also affecting customers in the BR1 and SE9 areas.

The repair is more complex than usual due to the close proximity of other utilities, including a live gas main next to the damaged pipe. We are working closely with SGN, and strict health and safety protocols are being followed to ensure the repair can be carried out safely.

In the meantime, water has been diverted around the affected pipes so that as many customers as possible can use their taps.

We'll provide a further update no later than 11:00 tomorrow morning. Thank you for your patience.

Update - 12:48 24/10/2025

We're sorry if your tap water hasn't been flowing as normal today. We’re aware of a burst water pipe in Walden Road, BR7 that has also been affecting customers in the BR1 and SE9 areas.

Our repair teams are still on site and we have been working with the SGN since this morning, continuing to make progress. Due to the complexity of the repair, we do not have an estimated time of completion however we will provide regular updates here, with the next one being by 19:00 at the latest.

In the meantime, we've diverted water around the pipes that supply the area. 

Thank you for your patience and understanding.

Update - 07:40 24/10/2025

We're sorry if your tap water hasn't been flowing as normal today. We’re aware of a burst water pipe in Walden Road, BR7 that has also been affecting customers in the BR1 and SE9 areas.

Our repair teams have been on site through the night, but the repair is more complex than expected due to nearby utility assets. We’re working with the other company this morning and continuing to make progress.

In the meantime, we've diverted water around the pipes that supply the area. This means majority of residents should now have water flowing through their taps, it may be at a lower pressure than you're used to, but this will improve as the pressure builds in the pipes. 

Our teams are delivering bottled water to those who we know are still affected. We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

Due to the complexity of the repair, we do not have an estimated time of completion however we will provide regular updates here, with the next one being by 13:00 at the latest.

Thank you for your patience and understanding.

Update - 20:20 23/10/2025

Sorry if your tap water hasn't been flowing as normal today. We’re aware of a burst water pipe in Walden Road, BR7 that has also been affecting customers in the BR1 and SE9 areas. 

Our specialist teams are currently on site working to fix things, and will be working throughout the night to get things back to normal, in the meantime, we've stopped the water flooding and have diverted water around the pipes that supply the area. This means that the tap water to most should now be flowing, it may be at a lower pressure than you're used to, but this will improve as the pressure builds in the pipes. 

Our teams are delivering bottled water to those who we know are still affected. We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

Thank you for your patience while we work to resolve this.

Update - 18:25 23/10/2025

Sorry if your tap water hasn't  been flowing as normal today. We’re aware of a burst water pipe in Walden Road, BR7 that has also been affecting customers in the BR1 and SE9 areas. 

Our specialist teams are currently on site working to fix things. We've managed to stop the water flooding and have diverted water around the pipework which feeds the area. This means that your tap water should now be flowing, it may be at a lower pressure than you're used to, but this will improve as the pressure builds in the pipes.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 20:45. Thank you for your patience while we work to resolve this.

Update - 16:30 23/10/2025

Sorry if your tap water isn't flowing as normal at the moment. We’re aware of a burst water pipe in Walden Road, BR7 that is also affecting customers in the BR1 and SE9 areas. 

Our specialist teams are on site working to fix things and have managed to stop the water flooding. We're diverting water around the pipework which feeds the area, but it will take some time for the pressure to build in pipes, your supply will begin to return to normal as the pressure builds. You may notice the pressure is lower than normal, but this will return once we've fixed things.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can. If you’re already on our Priority Service Register, there is no need to call us, as we’re already delivering bottled water.

Our priority is to deliver to those who are registered as water dependant as soon as we can.

We’ll provide another update by 19:00. Thank you for your patience while we work to resolve this.

Update - 14:55 23/10/2025

Sorry if your tap water wasn't running as normal this afternoon. We’re aware of a burst water pipe in Walden Road, BR7 that was also affecting the customers in the BR1 and SE9 areas also.

Our specialist teams are now on site and have managed to stop the flooding, which in turn means the water supply will begin to return to most of the area. You may notice the pressure is lower than normal initially, but this will return once we've fixed things.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 17:30. Thank you for your patience while we work to resolve this.

Overview - 12:30 23/10/2025

We’re sorry if your tap water isn’t running at the moment. We’re aware of an issue in the area that's affecting the customers in BR1, BR7 and SE9.

Our specialist team is enroute to the area to investigate the cause of disruption. We’ll let you know once we’ve found the problem and assessed what’s needed to get things back to normal.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can. 

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 15:00. Thank you for your patience while we work to resolve this.