EN9

We’re dealing with a burst pipe at Paternoster Hill, as shown in the picture below.

Sorry that your tap water isn’t flowing properly at the moment because of this.

We're sorry for the delay in completing these essential repairs, the repair became more complicated than first thought as we needed specialist equipment and traffic management. We've also had to request assistance to help pump out the excess water. We'll continue working overnight to get things back to normal as quickly as we can.

After starting our repairs, we aim to have fixed the burst pipe within 3 hours. However, if we’re unable to return water to all our customers within 12 hours of first being aware of the supply interruption, we’ll arrange for an alternative as soon as we can. This may include opening a support station to hand out free bottled water.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

To keep the public and our team safe, we’ve arranged equipment to help manage the traffic while we work in the road. Sorry for the impact this may have on traffic in the area, and any delays to your journey.

As soon as we know more, we’ll be back with an update. Thank you for being so patient while we get water flowing again.