Our executive
Our Executive Team develops and delivers our strategy and makes day-to-day financial, operational and regulatory decisions. You can read more about their roles and responsibilities in our Annual Report and Sustainability Report.
Sarah Bentley - Chief Executive Officer
Appointed: September 2020
Relevant skills:
- A multi-disciplinary executive with extensive water industry experience, strong operational leadership of large service-oriented workforces and track record of developing strategy and delivering transformational change.
- Relentless customer focus, deep expertise in digital technology and passion for delivering results through the creation of diverse and high performing teams.
Relevant experience:
Sarah joined Thames Water as Chief Executive Officer in September 2020. Previously, Sarah was on the Executive Committee at Severn Trent plc where she was appointed as Chief Customer Officer in 2014, leading the Consumer Retail, Wholesale Network Operations, Group Technology and Transformation divisions. She is also a Non-Executive Director of Lloyds Bank plc and Bank of Scotland plc.
Before Severn Trent, Sarah was the managing partner for Accenture’s digital business unit in the UK & Ireland delivering digital transformation programs to a range of large UK consumer-facing businesses and was a member of the Accenture UK & Ireland Executive Committee. Prior to Accenture, Sarah worked internationally in a number of roles including strategy, marketing and propositions for BT’s Global Services division, CEO of Datapoint, an Alchemy-backed company delivering customer relationship management (CRM) services throughout Europe, and senior vice president of eLoyalty, a global CRM and marketing consultancy. She was SVP of the European business, led the sales and operations activity in North America and ran eLoyalty Ventures L.L.C. working in Silicon Valley, Austin and New York.
Sarah graduated from the University of Kent with a first-class honours degree in Management Science and Computing (BSc Hons) and is married with five children.
Alastair Cochran - Chief Financial Officer
Appointed: September 2021
Relevant skills
- Extensive financial experience in industry-leading capital-intensive businesses
- Proven track record of developing, leading and delivering value-creating strategies, including business transformations
Relevant experience
Alastair was previously Chief Financial Officer of Petrofac, where he developed and led the sustainability, digital and Finance transformation initiatives, which focused on reinforcing the Group’s long-term cost competitiveness and delivering value for stakeholders through effective business partnerships. Prior to that, Alastair was at BG Group plc, where he was responsible for M&A, Treasury, Corporate Finance, Global Strategy and Business Development.
A member of the Institute of Chartered Accountants in England and Wales, he started his career with KPMG before enjoying a successful career in investment banking with Barclays de Zoete Wedd, Credit Suisse First Boston and Morgan Stanley.
Caroline Sheridan - Engineering and Asset Director
Appointed September 2021
Relevant Skills:
- Formidable level of experience in Asset Management
- Creating long term systematic, sustainable strategies
Relevant experience:
Caroline has extensive experience in asset management within both the airport and railways industries and joins us from TfL where she originally held the position of Renewals and Enhancements Director before taking over and TfL engineering and asset strategy.
Caroline believes that people are at the heart of change and encourages collaboration by aligning everyone around a clear strategy as well as making the most of the experts in the business, she will be looking to raise the bar on how we better understand our assets.
Cathryn Ross - Strategy and Regulatory Affairs Director
Appointed: June 2021
Relevant skills:
- Experienced regulatory and competition economist.
- Proven background in advising on economic, regulatory and competition issues across a number of different sectors.
Relevant experience:
Cathryn was most recently Group Regulatory Affairs Director at BT Group, responsible for developing and implementing regulatory strategy. Previously, she was Chief Executive of Ofwat, where she successfully oversaw the delivery of a new strategy, focused on a vision for the sector of trust and confidence in water and wastewater services.
Prior to that, Cathryn was Executive Director of Markets and Economics at the Office of Rail Regulation (now the Office of Rail and Road), and Executive Director of Markets and Economics at Ofwat. She also served with the Competition Commission (now the Competition and Markets Authority) and has worked in economic consultancy.
In January 2020, Cathryn was appointed the inaugural Chair of the Regulatory Horizons Council, an independent committee established by BEIS, and she is also a Non-Executive Director of the Institute of Customer Service.
Francis Paonessa - Capital Delivery Director
Appointed: April 2021
Relevant skills:
- Strong track record of initiating and executing large and complex projects across a range of sectors.
- Broad range of engineering knowledge and experience, particularly in complex system integration and driving value for money.
Relevant experience:
Francis came to Thames Water from the business and strategy consultancy Aczel, where he advised clients on a number of high-profile projects in the defence and infrastructure sectors. Prior to this, he was the Managing Director of Infrastructure Projects at Network Rail, where he was accountable for delivering £25 billion of major renewal and enhancement infrastructure projects over the five-year regulatory period.
Before Network Rail, Francis spent four years at Bombardier, the world’s largest designer and manufacturer of rail vehicles, where he held a number of positions including the Managing Director of its UK business. His early career was at Vosper Thornycroft, the military shipbuilder, where he was latterly Technical Director and then Managing Director of the Portsmouth Shipbuilding Facility.
Lynne Graham - People Director
Appointed: January 2020
Relevant skills:
- Experience in designing and delivering complex cultural and organisational change programmes.
- Skilled in leadership development; MSc in Coaching and Behaviour Change.
Relevant experience:
Lynne is accountable for the HR function, covering the entire employee life cycle including talent attraction and selection, reward and benefits, payroll and administration, learning and development, employee relations and organisational development.
She has led major change programmes that have delivered significant value through cost reduction and through productivity improvements by driving an engaged culture.
Prior to Thames Water she has operated at Executive and Main Board level in diverse sectors – Eurostar (rail); British Gas (gas utility); Westbury Street Holdings (hospitality); Yodel (logistics).
Nevil Muncaster - Strategic Resources Director
Appointed September 2021
Relevant skills:
- Deep sector expertise
- Experienced leader and asset manager who is passionate about delivering sustainable infrastructure solutions
Relevant experience:
Nevil joins us with over 30yrs experience in the waste and water sector working with Veolia Water and latterly Yorkshire Water where he was Director of Asset Management and most recently Chief Strategy and Regulation Officer. He was also the Chair of Keyland Developments driving a focus on sustainable housing solutions.
Prior to this, Nevil held senior positions at Veolia Water including managing director of two of its UK water businesses.
Norma Dove-Edwin - Digital and Transformation Director
Appointed: May 2022
Relevant skills:
- Significant experience driving global business transformation and change programmes
- Proven track record of delivering business value, defining and delivering global strategies, and leading diverse, multicultural teams
Relevant experience:
Norma is a strategy-focused executive with significant experience in driving global business transformation and change programmes, which she has gained from working in top FTSE multinational, complex organisations, such as BAT, Shell, Unilever, HBOS, QBE Insurance, Labatt, BP.
An experienced hands-on Commercial Technology Leader, Norma has the capability to manage scale, ambiguity and risk. She demonstrates the ability to deliver business value, define and deliver global strategies, and lead diverse, multicultural teams that are based all over the world.
Building on her technical background and embracing the core values of integrity, transparency and collaboration, Norma has a deep understanding of the partnership required between the technology function and other functions to focus on outcomes and deliver great customer experiences through unlocking the strategic value of digital and data.
Prior to joining Thames Water, Norma served as Chief Information Officer at the Electricity System Operator National Grid and previously as the Group Chief Data and Information Officer at Places for People, a property management, development and regeneration company. At British American Tobacco, she held several senior director roles and was Head of Global Data Services.
Norma lives in London with her husband and two children. She has a multicultural, international background and spent her formative years living in a variety of countries in Europe, Scandinavia, Asia, and Africa.
Norma has an MBA from Imperial College, London.
Steve Spencer - Operations Director
Appointed: April 2017
Relevant skills:
- Significant experience of the water industry over 25 years.
- Proven track record of improving performance and delivering strong operational results.
Relevant experience:
Steve oversees the efficient running of water and wastewater operations. He is responsible for delivering high quality drinking water and reducing leakage, alongside safely processing wastewater, transforming it into renewable power and returning clean water to our rivers.
His career has been dedicated to the water sector. Not only has he held senior leadership positions across Thames Water, he has also worked at Southern Water and MWH Australia.
Tony Vasishta - Managing Director, Ventures
Appointed: June 2021
Relevant skills:
- Extensive property and commercial experience, in the UK and internationally across a variety of asset classes.
- Proven background leading functions and companies with senior roles at Tesco, Boots, Circle Health, TJX and Woolworths.
- Regular contributor to the industry media and speaker at a number of real estate, retail and commercial conferences both in the UK and internationally.
Relevant experience:
Tony joined from Liberty Global where he was the Managing Director Global Real Estate and the CEO of Liberty Property Co. the wholly owned technical real estate vehicle of Liberty Global. Liberty Global is the world’s largest international TV and broadband company. With approximately 4,000 properties across Europe and an annual budget of $600 million,
Tony oversaw the real estate, facilities management, fleet and energy functions of the Liberty Global group of companies and led LG’s global real estate team. As well as being a founding member and leader of the Property Company, Tony also led the creation of Liberty’s EV charging company.
He joined Liberty Global from Starbucks, where he led the real estate, strategy, design and asset management function for the EMEA region based in Amsterdam.
Tony is a master’s graduate and attended South Bank University, Oxford University and the Graduate School of Business at Stanford University, California.
Outside of work, Tony is a keen walker and fitness enthusiast. He enjoys sailing, gardening and playing the guitar badly.
Warren Buckley - Retail Director
Appointed: March 2021
Relevant skills
- Extensive experience in leading customer service and sales transformation across multiple industry sectors including Telecoms and Financial Services
- Over 30 years of people leadership and cultural change to create truly customer focussed teams including frontline experience having started as a call centre agent
- Proven background of integrating human and technology in delivering seamless digital and non-digital channels
Relevant Experience
Warren joins Thames Water from HSBC plc where he was responsible for the onshore and offshore contact centres for its Retail and Wealth business, including customer experience transformation and sales and service performance. Warren led a team of 27,000 colleagues globally for HSBC as their Managing Director and Global Head of Channel Optimisation and Contact Centres.
Prior to HSBC, Warren held several positions at BT including Managing Director of Customer Service and Operations at BT Retail, and Managing Director of Service Management at Openreach, having previously held customer service, experience and operational leadership roles at Orange, Avaya, Lucent Technologies and Vodafone.
Warren is also the Chair of Citizens Advice, a position he took up in 2018 having served as a trustee since 2012.