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Supporting the UN Sustainable Development Goals

The United Nations Sustainable Development Goals (SDGs) have been developed to make the world more sustainable by 2030. They address challenges such as poverty, inequality, climate, environmental degradation, prosperity, peace and justice. The SDGs can only be achieved if governments, businesses, civil society and citizens work together. The United Nations has produced 17 SDGs and 169 targets that describe the road map of ambitions to build a more sustainable future by 2030.

Although we fully support the aspiration of all 17 SDGs, we've decided to focus on four specific goals. We believe we can make a real contribution to these four goals through what we do every day. This is the delivery of water and sanitation to 15 million customers across London and the Thames Valley. We’ve reported on our contribution to the SDGs over the past two years in our CR&S Report and Annual Report. Supporting the SDGs isn't an additional task for our business - it's part of what we do every day.

Thames Water employee looking at a wind turbine

The four goals we're contributing towards are:

Clean Water and Sanitation

We provide clean and safe water and sanitation to 15 million customers, almost 25 percent of the UK population. We do this 24 hours a day, 7 days a week, 365 days a year. Every day we supply 2.6 billion litres of drinking water and treat around 4.6 billion litres of sewage. Outside the UK, we’re working with WaterAid to help deliver its vision of a world where everyone, everywhere, has access to safe water and sanitation. We've supported WaterAid for 38 years. In 2019/20, our employees raised £266,058 for WaterAid, with a further £32,987 of income pledged. This money will be used as part of our four year ‘Thames loves Malawi’ campaign. The campaign aims to build partnerships, share knowledge and empower people in Malawi, particularly local council officers and water board employees, to make a sustainable change in two towns. Through fundraising and capacity development support, we've helped make clean water, decent toilets and good hygiene normal for more people living in Kasungu and Mponela.

Affordable and Clean Energy

We’re working to increase the amount of renewable energy we generate, helping to increase the share of renewable energy in the UK and global mix. In 2019/20, we generated over 23% of our own electricity needs from renewable sources. We have two wind turbines at sites in east London and Solar Panels at 43 sites, including Europe’s largest floating solar panel array at our Queen Elizabeth II Reservoir. Self-generating our own renewable energy reduces our greenhouse gas emissions and avoids the equivalent of around £32 million a year in energy costs.

Responsible Consumption and Production

We’re working to become more efficient, reduce waste and increase how much we recycle and re-use. Last year, 100 percent of sewage sludge was put to beneficial use, with treated sludge being applied to agricultural land as fertiliser or used in land restoration/reclamation and incinerator ash being used to create aggregate. We also generated over 23 percent of our own electricity needs from renewable sources.

We’re committed to helping the UK achieve its target of eliminating all avoidable plastic waste no later than 2042. We're reducing our reliance on single-use plastic, reducing its impact on the environment. We’ve been promoting the benefits of consuming our high-quality tap water instead of using water bottled in single-use plastics and will be installing 100 drinking water fountains across the capital in partnership with the Mayor of London.

Climate Action

We’re working to increase our capacity to respond to the impacts of climate change and mitigate our own impact. We’ve assessed the potential impact on our ability to provide our customers with water and wastewater services. In 2019/20, we reduced our net operational emissions to 257.9ktCO2e and use 100% renewable electricity. We’ve also set ourselves a goal to become zero net carbon by 2030 for our operational activities. This underlines our commitment to mitigate climate change twenty years ahead of the recently announced Government target. Whilst we haven’t yet identified how we'll get to net zero, we'll be developing our plan over the next few years to achieve this goal. We believe it's important to set our sights high to help keep global warming below 1.5oC.