How to turn your water off and on

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Watch how to find and use your inside stop valve

If you have a leak in your home or you need to do some DIY that involves plumbing, you may need to turn your water supply off.
 

How to turn your water off

You can control the water entering your home using the inside stop valve.

This is usually located under the kitchen sink but can also be in an airing cupboard or under the floorboards near the front door.

Using your inside stop valve

You should be able to operate the valve yourself. Turning the valve to clockwise will close it, reducing the amount of water passing through. It may take a few minutes for the water to stop altogether.

To turn your water back on, simply turn the valve anti-clockwise.

Our short how-to video guide above will explain how to find and use the inside stop valve.

Having problems?

If you can't find your inside stop valve or have problems using it, use our approved plumber search to find a plumber in your area. They will be able to help.

Find an approved plumber

If your inside valve does not work, or cannot be found try our outside stop valve, often located near the boundary of your property under a small cover, about the size of a CD case.

In this section

Finding and using the outside stop valve