Customer commitment

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Customer commitment

We set ourselves high standards and want to deliver excellent service to our customers.

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Our commitment to you

Find out about our Guaranteed Standards Scheme and how to request a payment.

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Feedback on our service

Find out how to contact us about the service you have received from us.

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Codes of practice

Read our codes of practice for household customers.

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Priority services

Our range of facilities and services for customers who may require extra help.

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Helpful literature

Download our most popular leaflets and publications.

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