We know that flooding can have a devastating impact on your home and your life, which is why we're here to help.
If sewage is flowing out of your toilet or sink and into your home, your waste pipe may be blocked. We know this is one of the worst things you can experience in your home.
Our advice on blockages should help you identify the cause of the problem and find an approved plumber to put things right as quickly as possible. You can also find more information in our sewer flooding leaflet.
If you've been flooded by one of our sewers but haven't let us know, please complete our sewer flooding questionnaire and post it back to us.
If you notice any of the following in or near a stream or river:
Please call our 24 hour customer service team straight away on 0800 316 9800 as it could be caused by an overflowing or blocked drain leading to water pollution.
When you call, we’ll ask you:
There are a few things you can do to keep your family and friends safe during sewer flooding:
Problems with flooded roads and groundwater property flooding should be reported to your local council.
If you've noticed that local rivers have burst their banks, please contact the Environment Agency on 0800 807 0600.