HomeHelp and adviceEmergencies



We know that flooding can have a devastating impact on your home and your life, which is why we're here to help.

Sewer flooding 

If you think a sewer or drain is overflowing with sewage, please call our 24 hour customer service team straight away on 0800 316 9800. We'll come and clean up the affected areas as soon as we can. We'll aim to do this within 24 hours.

Our clean up includes:

  • Washing down the area with disinfectant
  • Pumping out basements
  • Removing litter

There are a few things you can do to keep your family and friends safe during sewer flooding:

  • Throw away any food that may have been in contact with sewage
  • Wash any items that have been in contact with sewage
  • Regularly wash your hands
  • Keep away from the affected area
  • Wear rubber gloves if you're cleaning the affected area

Read our sewer flooding leaflet for more information

If you've been flooded by one of our sewers but haven't let us know, please complete our sewer flooding questionnaire and post it back to us.

Flooded roads

Problems with flooded roads and groundwater property flooding should be reported to your local council.

River flooding 

If you've noticed that local rivers have burst their banks, please contact the Environment Agency on 0800 807 0600.