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Flooding and pollution

Wet weather and flooding - important information

Please only call us if you have an urgent water or waste issue, you're unable to pay your bill, or you're moving home. That way we can help those most in need.

We know that flooding can have a terrible impact on your home and your life. That's why we're here to help.

Sewer flooding 

At home

If sewage is flowing out of your toilet or sink and into your home, your waste pipe may be blocked. We know this is one of the worst things you can face in your home.

Our advice on blockages should help you identify the cause of the problem. It'll also help you find an approved plumber to put things right as quickly as possible. You can also find more information in our sewer flooding leaflet.

If you've been flooded by one of our sewers but haven't let us know, please complete our sewer flooding questionnaire and post it back to us.

Reporting pollution from a drain

If you notice any of the following in or near a stream or river:

  • Sewage solids.
  • Toilet debris such as toilet paper, condoms and sanitary products.
  • Soap suds or a milky-looking discharge.
  • Grey coloured water.
  • Noticeable sewage smells.

It could be caused by an overflowing or blocked drain leading to water pollution. Please call our 24 hour customer service team straight away on 0800 316 9800.

A stream with signs of pollution

When you call, we’ll ask you:

  • What you saw.
  • When you saw it.
  • Where you saw it (including a postcode, road name or any local landmarks or features.)
  • Whether sewage is entering a river or any other watercourse.

There are a few things you can do to keep your family and friends safe during sewer flooding:

  • Throw away any food that may have been in contact with sewage.
  • Wash any items that have been in contact with sewage.
  • Regularly wash your hands.
  • Keep away from the affected area.
  • Wear rubber gloves if you're cleaning the affected area.

Flooded roads

Problems with flooded roads and groundwater property flooding should be reported to your local council.

River flooding 

If you've noticed that local rivers have burst their banks, please contact the Environment Agency on 0800 807 0600.

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