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We know that flooding can have a terrible impact on your home and your life. That's why we're here to help.

Sewer flooding 

At home

If sewage is flowing out of your toilet or sink and into your home, your waste pipe may be blocked. We know this is one of the worst things you can face in your home.

If sewage is leaking or overflowing in your home, it could be caused by a blockage. Use our blockage tool to work out what to do next. You can also learn more about what to do in our sewer flooding guide.

Our advice on blockages includes more information on what causes blockages, how to identify them and how to prevent them. It'll also help you find an approved plumber if you need one.

If you've been flooded by one of our sewers but haven't let us know, please complete our sewer flooding questionnaire and post it back to us.

Keeping safe during sewer flooding

There are a few things you can do to keep your family and friends safe during sewer flooding:

  • Throw away any food that may have been in contact with sewage.
  • Wash any items that have been in contact with sewage.
  • Regularly wash your hands.
  • Keep away from the affected area.
  • Wear rubber gloves if you're cleaning the affected area.

Flooded roads

Problems with flooded roads and groundwater property flooding should be reported to your local council.

River flooding 

If you've noticed that local rivers have burst their banks, please contact the Environment Agency on 0800 80 70 60.

Reporting pollution in a stream or river

If you notice pollution in a stream or river, this could be the result of a blocked or overflowing drain. Please let us know as soon as possible.

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