Next steps in your water connection
Once you’ve got an approved quote and paid the fees, you can start the process of getting connected.
Choosing a plumber
You can use any plumber, but we recommend using someone who’s WaterSafe approved, as they can self-certify their work.
There are some legal regulations for your plumber to follow when installing your pipework. These are the Water Supply (Water Fittings) Regulations 1999.
If you’re not using a WaterSafe approved plumber, we’ll need to inspect your pipework to make sure they meet the legal requirements.
Learn more about water regulations and how to pass an inspection in our new water connection: installation video.
Meeting the regulations
Once your pipework is laid, we'll need a copy of the Water Regulations certificate. Your WaterSafe approved plumber will be able to provide this. The certificate can be emailed to us. Please allow five working days for us to process the certificate.
If your plumber isn’t WaterSafe approved, you'll need to book an appointment for us to inspect their work. This is called a water regulations inspection. To book your inspection appointment, call us on 0800 009 3921. We'll aim to visit within 7 working days of your request.
We've created an installing pipework to Water Regulations video. The video will help you to pass the inspection. Please ensure you share the video with your plumber.
Our inspection
Please call us on 0800 009 3921 to arrange an inspection. We'll offer you a morning or afternoon appointment. This will usually be within seven days.
If we attend outside the appointment time or cancel with less than 24 hours' notice, we'll send you a payment. We'll send you £20 via cheque as a gesture of goodwill for the inconvenience caused. This is in line with our Customer Guarantee Scheme.
Our installation video explains what to do to get ready for an inspection. If the work doesn’t meet the requirements, we’ll let you know how your plumber can resolve the issues. A second inspection can take up to seven days and we may charge extra for it.
Arranging the connection
Once you’ve provided us with your certification from a WaterSafe approved installer, or passed a water regulations inspection, you’ll be ready to connect to our water network if your pipe is less than 63mm in diameter.
If you’ve laid a pipe 63mm or over, you’ll need to complete a chlorination procedure. Your quote will tell you your pipe size, but the typical home needs a 25mm or 32mm connection, so in most cases this isn't required. Within four working days, our delivery team will be in touch with the next steps.
To complete the works, we must establish an agreement with permitting stakeholders first. This could be the local authority or Transport for London if your works impacts on their network.
We aim to complete your connection within four months of establishing this agreement. It can take longer if the work requires difficult or extensive traffic management.
Learn about getting connected to our water network in our new water connection after inspection video.
Your billing account
We’ll be in touch within 60 days to set you up with a new billing account.