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Sewer flooding

Flooding from a sewer is one of the worst things that can happen to your home. If it’s affected you, or you’re worried it might, we’ve got guidance to help.

We can only help you with sewer flooding, so it's important to know what kind of flood you're dealing with. Find out what to do when it floods and who can help with different types of flooding.

You'll be responsible for some waste pipes in and around your property, we're responsible for others. Knowing what causes sewer flooding can help prevent damage and costly repairs.

Manhole flooded with sewage

Help with sewer flooding

We have lots of information and advice to help you with sewer flooding.

What to do when a sewer floods

Has your home been flooded by sewage? Our step-by-step guide lists exactly what to do.

View sewer flooding guide

Types of flooding

Learn about the different types of flooding, so you know who to contact if or when a flood happens.

Who to contact about flooding

Sewer pipe responsibility

Whose responsibility is it to deal with sewer flooding? Learn more about sewer pipe ownership.

Check pipe responsibility

Sewer flooding causes

Find out more about the causes of sewer flooding, including heavy rainfall and blockages in pipes. Learn how to prevent blockages happening at home. 

Learn why sewers flood

Cleaning up after sewer flooding

We can remove sewer debris from your property for you or you can choose to do it yourself. Your insurance company may also be able to help you. 

Find out about sewage clean-up

Compensation for sewer flooding

If you have damaged property, you'll need to contact your insurance provider. You might be covered by our Customer Guarantee Scheme (CGS) too.

Check CGS eligibility

Preventing sewer flooding

We're working hard to avoid issues now and in the future by investing in sewer flooding prevention.

View sewer flooding prevention plan

Other organisations that can help

These organisations can help you prepare for, recover from and prevent flooding.

Get help with flooding

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