Cloudy, smelly or discoloured water
Does your water smell, taste or look different?
We work to deliver high quality water every day. Sometimes customers report their tap water has an unusual taste, smell or is discoloured. The information below explains what could be causing this and what can be done about it.
Colour
There could be several reasons why your water is a different colour. Here's a list of the most common reasons.
White water or particles
Sometimes air can get into the water supply following a repair on our water pipe network, or repairs to the pipework inside your home.
Water with air inside looks cloudy or milky white in colour. This is caused by thousands of tiny air bubbles.
If your water has a powdery white look, this could also be caused by natural undissolved chalk. The water we supply is generally described as hard and has higher levels of natural minerals than soft water.
What to do
Although white water may not look as nice, there's no health risk. Any white water in the mains network should clear within two to three hours. After this, run your tap for two to three minutes to check that the problem has cleared.
If you have a domestic water softener fitted it can release chalky white pieces of scale over time. We advise that any domestic softeners are fitted separately to the drinking water tap. They should be maintained according to the manufacturer's instructions.
Brown or orange water
If your cold water looks slightly brown or orange, this could be due to a build-up of iron deposits. These deposits can be disturbed if a water main bursts or maintenance work is carried out. If the issue is only from your tap and not your neighbours, it's likely to be from internal plumbing. If your neighbour is also affected it's likely to be the water main.
See if we're carrying out work in your area
What to do
If the problem lies with your internal plumbing, you'll need to contact a plumber.
If it’s affecting you and your neighbours, please contact us.
Black water or particles
Black water or particles are likely to be caused by naturally occurring manganese. It could be staining the limescale in your pipework or moving around following a disturbance, like a burst water main. They can also be caused by carbon filters in your water jug or broken washers in your taps. Black particles aren’t harmful, but they may make the water taste slightly different and could stain clothing or fabric.
See if we're carrying out work in your area
What to do
If there's been some disturbance to your pipework, your water should return to normal after a few hours. If you’ve waited a few hours, try running the tap for two to three minutes to check the water is running clear.
If you still have a problem, please contact us.
Turquoise, green or blue water
Turquoise, green or blue water is mostly caused by high amounts of copper. This often comes from the copper water pipes within your home.
What to do
The build-up of limescale in new internal pipework and new properties gradually reduces the quantity of copper entering the water.
If you have an internal water softener fitted, the amount of copper released may be increased. This is because it can corrode the protective scale coating.
If you’re worried about the copper pipes in your home, please contact a plumber.
Smell and taste
There could be several reasons why your water smells or tastes different. Here's a list of the most common reasons.
Chlorine smell or taste
Necessary changes at our treatment works or in our water mains may result in a slight taste of chlorine.
Why do you use Chlorine?
Chlorine has been used for many years to disinfect water and make it safe to drink. Disinfection plays an important role in protecting public health by killing harmful bacteria. Chlorine is effective from our treatment works right up to your tap.
How much chlorine is in my water?
The level of chlorine in your drinking water is very carefully controlled and we strive to keep the level constant. Chlorine leaves our treatment works at less than one milligram per litre (one part per million). This is the level recommended by the World Health Organisation. To compare, water in swimming pools is three times higher.
What to do
Treating drinking water with chlorine poses no risk to our health and it's safe to drink.
If you don’t like the taste, you can fill a jug with tap water and put it in the fridge overnight. This will allow the chlorine to evaporate. Water kept like this should be consumed within 24 hours.
Domestic water filters or jug filters (both of which can contain activated carbon) can also be used to remove chlorine from tap water. These filters should be used in accordance with the manufacturer's instructions. There's no reason to use a filter on health grounds, as tap water containing chlorine is safe to drink.
Earthy or musty smell or taste
An earthy or musty taste is often caused by high numbers of harmless micro-organisms, like fungi.
Micro-organisms occur naturally in all water types. Their numbers increase during warm weather or in warm water.
Sometimes, fungal growths or slimy residues may occur around taps and other water outlets at home. In some cases, it can be seen hanging from tap spouts. This doesn't pose a health risk.
What to do
There are a few things you can do to help prevent an earthy or musty taste in your water:
- If your property has been empty for a while, run your cold taps for around five minutes. This will allow any old water in the pipes to pass through
- Prevent the hot water pipes from warming the cold water pipes, by insulating them with pipe lagging
- Use a chlorine-based cleaner to remove fungal growth and slime
- Use your water on a regular basis
- If your washing machine or dishwasher are plumbed into the drinking water pipes and you’re not going to be using them for a while, close the in-line control valves
- Install non-return valves to appliances and outside taps, to prevent any used water going back into your drinking water pipes. Check them every year to make sure they haven’t worn out
TCP smell or taste
A TCP taste can be caused by chlorine compounds.
These compounds are often formed when chorine reacts with certain materials. This can include tap washers, plastic kettles, washing machines, dishwashers, connection hoses, rubber anti-splash attachments and plastic pipework.
There’s no health risk posed by this type of taste, although the taste may not be as nice as you’re used to.
What to do
Kettles
- If you have a new kettle, fill it up, boil it and throw the water away twice before you use it
- To test whether the kettle is causing the strange taste, boil water in a pan instead and compare the taste
Household appliances
- If your washing machine or dishwasher are plumbed into the drinking water pipes and you’re not going to be using them for a while, close the in-line control valves
- Install non-return valves to appliances and outside taps, to prevent any used water going back into your drinking water pipes. Check them every year to make sure they haven’t worn out
Other issues
Pink, orange or grey stains near my taps
Common bacteria or yeasts can grow in warm, moist conditions and produce pigments. This often occurs on tiles, shower heads, toilet bowls and sink drains.
The presence of a large amount of pink or dark grey film doesn't indicate a problem with the mains water quality. However it could suggest a problem with your home plumbing.
What to do
Frequently clean any surface that is prone to staining with a chlorine-based product. Keeping surfaces dry following use will also help prevent the problem.
Insects
Before treatment, insects are often present in water supplies.
If a water main is damaged, there’s a small risk that insects can enter the drinking water supply. Insects can also crawl into tap spouts or be found in toilet cisterns that aren’t sealed.
Insects in drinking water aren't pleasant and may pose a small risk to health.
What to do
If you find any insects in your mains drinking water, flush the cold kitchen tap for five minutes. If the problem persists, please contact us.
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