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Hard water

Hard water, also known as water hardness, is a way of describing the water in different regional areas. 

How is hard water created?

If you were to dig deep into the ground around our region, you’d find lots of soft chalky limestone. When your drinking water seeps through this rock, it collects traces of natural minerals like magnesium, calcium and potassium. This is what makes it hard and gives it a distinctive great taste. 

Person pouring water from a kettle into teacups

How hard is your water?

We source 65% of our water from local rivers and 35% from natural underground reservoirs. This means it passes through soft chalky limestone several times. That’s why all the water in our region is technically hard.

You can find out the water hardness level for your area by entering your postcode online.

Is hard water bad for you?

No. In fact, it’s likely the opposite. Research suggests that hard water could actually be good for you. Not only that, but its mineral levels add to your daily calcium intake, which is essential for healthy growth.

How can I reduce the effects of hard water scale?

Because of its mineral content, hard water can sometimes leave behind a chalky residue called limescale. You can prevent this by:

  • Reducing the temperature of your hot water to 60 degrees.
  • Put a steel scale collector in your kettle and empty your kettle if you’re not using it for a while.
  • Install an electric descaler. We recommend Scaleguard
  • Install a water softener. We recommend this is installed separately to your drinking water pipe. This is because soft water contains higher levels of sodium and is not recommended for drinking.
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