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Hard water

Hard water, or water hardness, is a way of describing the water in different areas. 

How is hard water created?

If you were to dig deep into the ground around our region, you’d find lots of soft chalky limestone. When your drinking water seeps through this rock, it collects traces of minerals like magnesium and calcium. This is what makes it hard and gives it a good taste. 

Person pouring water from a kettle into teacups

How hard is your water?

We source 65% of our water from local rivers and 35% from natural reservoirs under the ground. This means it passes through soft chalky limestone many times. That’s why all the water in our region is hard.

You can find out the water hardness level for your area by searching your postcode online.

Is hard water bad for you?

No. In fact, research suggests that hard water could be good for you and add to your daily calcium intake.

How can I reduce the effects of hard water scale?

Hard water can sometimes leave behind a chalky residue called limescale. To prevent this: 

  • Reduce the temperature of your hot water to 60 degrees
  • Put a steel scale collector in your kettle
  • Empty your kettle if you’re not using it for a while
  • Install an electric descaler
  • Install a water softener. We recommend this is installed separately to your drinking water pipe. This is because soft water contains higher levels of sodium and is not ideal for drinking

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