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Thames Water lifts hosepipe ban

Tuesday 22nd November 2022 13:00

Customers fill watering can

Thames Water lifts hosepipe ban for customers

  • Thames Water is lifting its hosepipe ban for customers across London and the Thames Valley
  • Thanks to customer support and recent wet weather, including above average rainfall, restrictions on water use are no longer currently required
  • The hosepipe ban came into effect on the 24 August 2022 following one of the driest years on record
  • Nine of the last twelve months experienced below average rainfall (November 2021 to October 2022)
  • The company stresses that a cautious approach is still required with West London reservoirs remaining below average storage levels 

Thames Water has today removed its Temporary Use Ban, also known as a hosepipe ban, for customers across the region. The ban, which imposed restrictions on water use, was implemented to give rivers and reservoirs a chance to recover after a long period of low rainfall.

The company thanks its customers and businesses for their support in saving water. Demand for water reduced significantly during the ban, supporting supply and helping to keep taps flowing.   

This coupled with recent heavy rain has meant that river and reservoir levels have started to improve. Both September and October experienced long term average rainfall above 130% and in the first two weeks of November we have already received a months' worth of rainfall.

Sarah Bentley, Thames Water CEO said: “We are grateful to our customers for their support in saving water during the hosepipe ban. Small changes can make a huge difference when it comes to preserving water and we’re thankful to all our customers for their efforts.

“Careful consideration has gone into our decision to remove the ban. Despite the recent rain, we still need to protect our future water supply. We need more rain throughout winter to ensure our rivers and reservoirs are fully recharged, ready for spring and summer next year. 

Storage levels are improving at many reservoirs across the region. This includes Farmoor, which supplies approximately 480,000 customers across Oxfordshire and Wiltshire, where water levels have returned to near normal levels of 87%.

Sarah added: “Whilst storage levels have improved at many of our reservoirs, we’re not out of the woods yet. Some sites in West London remain below average, which is why we’re adopting a cautious approach and carefully monitoring water levels throughout autumn and winter.    

“It’s also why fixing leaks remains our top priority. We’re investing millions to upgrade infrastructure across the region. This supports my Turnaround plan, which aims to transform Thames Water’s performance, improving the service our customers receive and protecting the environment.

“Our teams fix over 1,000 leaks a week- that’s one leak every 10 minutes. Thames Water will spend over £55million to further help reduce leakage and £200million replacing water mains, over the next three years.” 

Although the temporary use ban has now lifted, customers are being urged to continue using less water at home. Simple switches like taking shorter showers and fully loading washing machines will help protect future supplies and save customers money on their energy bills too. 

Learn more about saving water

Find out the latest on the lifting of the hosepipe ban.