Non-household customers
Interruptions to your supply
As a wholesaler, we’re committed to providing excellent service across our network.
However, at times, your supply may be interrupted by events outside our control. These interruptions can also impact your water pressure and water quality. To help, we have a range of services to manage events, incidents, and unplanned changes.
We're working hard to prevent interruptions to our supply. As part of this, we're making planned improvements across our network. Our improvements will help improve our water and wastewater services.
Changes to our charges
Our new wholesale charges begin in April each year. We're already investing back into our network and remain committed to improving our services over the next five years.
We'll be focusing on areas customers have told us matter the most to them.
How you can help your business
We go through our leakage code of practice and how you can help your business in a range of ways.
How you can be water efficient
Learn more about how you can be water efficient with our team, audits, and smarter business visits.
Leakage code of practice
Learn who's responsible for water pipes, ways to spot leaks and actions to take. We also go through how we can help you including leakage allowance.
Prepare for winter
Our top 12 tips go through how to get your business ready for winter to help prevent bursts, leaks and save money.
Best practice for food businesses
We go through best practices for food to help prevent blockages, and flooding, and specialist equipment available to help. Also, your legal requirements to keep our sewers damage free.
Discharge and disposal of waste
We’re committed to providing a quality service across our network. As part of this, we must ensure waste is disposed of safely and correctly.
Discharging liquid waste
If you're planning to discharge liquid waste, you’ll need to apply for consent.
Disposing tankered domestic waste
We go through our services related to tankered domestic waste disposal.