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Good practice

The Retailer Wholesaler Group (RWG) is a trading party group made up of retailers, wholesalers, the non-household market operator (MOSL), the Consumer Council for Water (CCW) and Ofwat. Their aim is to tackle the big non-household market operational issues, make changes and share good practice to improve overall customer service in the market.

We’re an active member of the group. We regularly contribute to the development of good practice guides and are continuously working to align with the guides where we can.

You can find copies of the good practice guides on the MOSL website and learn more about our alignment.