Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
End of hosepipe ban
We're lifting our hosepipe ban for Thames Water customers who were affected.
Thank you for helping save water.
Explore Thames Water
Get help and advice on some of our most popular topics.
Our prices
We go through why prices have increased, how we’ll spend your money, and the support available.
Regular payments for metered customers
There are a few reasons why your payment plans may have changed.
Water saving tips
Small changes can make a big difference. Learn how you can help to save more water at home.
Priority Services Register
Our free service for those who need a little extra support.
Bin it - don't block it
Avoid nasty blockages by making sure you're putting the right things down the drain.
Leakage performance
Find out how we're tackling leaks across our network.