Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Extra support with Priority Services
If you, or someone you know, needs a little extra support. Our free Priority Services register could help.
We can help by sending your bill in braille or large print. Your bill can also be read over the phone or emailed to you.
Explore Thames Water
Get help and advice on some of our most popular topics.
Metered charges
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Unmetered charges
For customers without a water meter, we work out charges based on the size and location of your property.
Financial support
If you're struggling to pay your bill, we have a range of support options.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Priority Services
If you or someone you know needs a little extra support, our free Priority Services Register can help.
Leakage performance
Find out how we're tackling leaks across our network.