About smart meters
What are the benefits of a smart meter?
Will everyone be getting a smart meter?
Are people across the country getting water meters?
Are smart meters safe?
How secure is the data collected from my smart meter?
Why smart meters?
Do I have to have a meter?
What legal powers do you have to fit the meter?
Why are you fitting smart meters?
Will you make more money as a result of installing meters?
How do water meters save water?
How else can I save water?
What happens if I have a leak at my property?
How do I know how much water I’m using?
Fitting your meter
I’ve requested a meter – what happens next?
We aim to fit your meter in the footpath outside your home so it can be installed and maintained without disturbing you. If we can fit your meter outside this will be done in the next six weeks and you do not need to be home for this.
Sometimes, however, we may need an appointment with you to establish the best place to fit your meter. This could be outside on the footpath or inside your home, usually under the kitchen sink. If this is the case we will call you in the next 14 days to book an appointment with you.
Once your meter is fitted we will leave you a leaflet giving you all the information you need about your new meter, including ways to help you save water, energy and money. Your account will be updated automatically and we will write to you with your new account number when this has been done.