Request a water meter
Applying for a water meter is free and takes just a few quick steps. Simply log in to your online account or register. We’re also proactively installing smart meters across the region to help save water. Learn more about our metering programme.
Check if a water meter is right for you
Take a look at how your bill may change, where we'll fit your meter, and the benefits of having a meter.
Typical metered bill
To help you understand what your bill may look like, you can view a sample metered bill based on our 2025/26 charges.
Your actual bill will depend on how much water you use and the amount of wastewater we collect. There are also fixed charges that cover the costs of providing your water and waste services.
Your meter location
We'll aim to fit your meter outside your property within 50 days from your request. If we can't, we'll look into fitting it inside your home. Please make your internal stop valve accessible before our visit.
In some cases, we may be unable to install a meter. This could be due to limited space, unsuitable pipes, or the property having a shared supply.
Benefits of a meter
With a meter, you can track your water usage in your online account. Have a look how you can save water with our water saving tips.
A water meter also allows us to spot leaks on our network so we can fix them quicker.
Apply for a water meter
You can apply for a water meter if you're the bill payer or rent your home and have a tenancy of six months or more.
Check if your property already has a meter on your bill.
What happens next
We'll contact you within 14 days of receiving your application to arrange a survey at your home. This is to check if and where we can fit your meter.
Book a survey
Keep an eye out for our emails, phone calls, and text messages, and make sure you book your appointment online. You’ll need the reference number from the top of your letter or email.
Fitting your meter
We’ll look for where your meter could go and discuss your options on the day of the survey.
When fitting your meter, we may need to turn your water off for a few minutes. We'll let you know if you're in.
How you'll be billed
We’ll automatically switch you to metered bills. You’ll receive a final, unmetered bill and your first metered bill within six months.
If we can't fit a meter, we'll put you on our assessed household charge. But only if this lowers your bill.