Contact our press team
If you’re a journalist, you can contact our press office between 8:30am and 5:00pm, Monday to Friday.
If you’re a customer, please bear in mind that our press office doesn’t have direct access to your account information. This means they won't be able to answer any other enquiries.
If you’d like to speak to someone about your water supply or wastewater service, please contact us .
Our press team contacts
For urgent, out-of-hours media enquiries, please call us on 0203 577 4364.
Suvra Jans, Head of Media Relations
Hannah Law, Senior Media Relations Manager
Clodagh Pickavance, Senior Media Relations Manager
Gabriella Kirkby, Media Relations Executive
We aim to answer all media enquiries as soon as possible or at least within 24 hours. If you don’t hear back from us via phone please email one of the team and we’ll do our best to get back to you as soon as possible.
Looking to film at one of our sites?
We’ll consider filming or photography requests at our sites that directly relate to our operational business.