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A Thames technician fixing equipment

Thames Water signs landmark leak detection contract

Thames Water has signed a new contract with North East-based start-up Origin Tech to source water leaks using AI-powered leak detection technology, following several months of successful trials. Origin Tech uses AI-driven satellite data to identify potential underground water leaks within a 30-metre search radius, through their Origin Orbit® technology, offering a faster and more accurate solution compared to traditional detection methods.

Thames Water investing in Loughton’s future as mains replacement project begins

Thames Water is replacing 19 kilometres of water pipe in Loughton, Essex, to upgrade its network with stronger, modernised pipes. The work will help to boost reliability in the area and future-proof the network for generations to come.
A Thames Water engineer

Thames Water Utilities Limited announces results of the Ninth Consent Requests

Thames Water Utilities Limited announces today that the Ninth Consent Requests have been approved.
Substance in primary settling tank

Thames Water urges Gerrards Cross residents to help trace the source of industrial oil pollution in its sewer infrastructure

Thames Water is appealing to residents and businesses in Gerrards Cross to help identify who is polluting sewers with industrial oil and potentially putting the River Misbourne at risk. 
A thames water van on site

Ninth Consent Requests relating to Super Senior Issuer Funding

TWUL and the Super Senior Issuer have today launched a ninth set of consent requests (the "Ninth Consent Requests") seeking the consent of the super senior creditors:

Almost a third of people unaware they could be eligible to reduce their utility bills

New water and wastewater tariffs come into effect on Wednesday (April 1), along with other household bills for Council Tax, energy, TV licence and car tax, but 30 per cent of people are unaware they could be eligible for financial assistance from their utility provider. Sixty per cent of respondents admitted they were concerned about balancing their household bills over the next 12 months.
hedgehog tool

Meet the baby ‘hedgehogs’ taking on sewer blockages

Thames Water introduces ‘baby hedgehog’ tool to clear blockages caused by wipes in narrow sewer pipes.
fatberg pieces

Thames Water clears 500-metre fatberg near Heathrow

Thames Water engineers have unearthed a half kilometre wall of congealed fat lurking beneath the roads outside Heathrow Terminal 5.
A Thames Water van

Thames Water Utilities Limited announces results of the Eighth Consent Requests and STID Proposal

Thames Water Utilities Limited announces today that the Eighth Consent Requests and the STID Proposal have been approved.
thames water van driving over bridge

Thames Water partners up with youth charity to provide life changing opportunities for young people

Thames Water is supporting London Youth Rowing (LYR) to create meaningful opportunities for young people. 
The exterior of a Thames Water building

Recapitalisation Update - Press Speculation on London & Valley Water’s Proposal

An update on the recapitalisation of Thames Water and the proposal by London & Valley Water consortium.
Heat Network Route Map

Hounslow homes set to be heated using energy recovered from waste water

Homes and public buildings across the borough of Hounslow are set to receive low‑carbon heating thanks to a pioneering project that will recover energy from treated waste water at Thames Water’s Mogden Sewage Treatment Works.