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Thames Water van driving on bridge

Repeat offender prosecuted for illegal connections to Thames Water’s network in East London

Select Piling Ltd have been charged and convicted of four offences related to illegal connections to the Thames Water's clean water supply network in August 2026, the business in a repeat offender.
A Thames Water worker in a digger

Fourteenth Consent Requests and STID Proposal

Thames Water Utilities Limited and Thames Water Super Senior Issuer PLC have today launched parallel consent and waiver requests.
A Thames Water van at a site

Thames Water Utilities Limited announces results of 13th Consent Requests and STID Proposal

Thames Water Utilities Limited announces today that the 13th Consent Requests and the STID Proposal have been approved.

New Thames Water office supports Swindon town-centre regeneration

Thames Water has officially opened its new office in the heart of Swindon, marking investment in the town and reinforcing the utility company's long-term commitment to its people and its customers across the area.
poorly maintained fat trap

Food business outreach helps prevent thousands of fatbergs

More than 2,500 restaurants and food businesses have installed ‘fat traps’ following Thames Water’s outreach efforts to prevent fatbergs and protect the sewer network and rivers.
Thames worker working on a control panel

Thames Water completes £15 million upgrade to strengthen Bromley’s water supply

Thames Water has completed a £15 million upgrade at its Shortlands Water Booster Station in Bromley, helping to provide more reliable water supplies for thousands of customers across the local area.
thames water worker next to van

Bin It, Don't Flush It: Reading festival goers urged to think before they flush

Festivalgoers heading to Reading this weekend are being urged to only flush toilet paper and human waste down festival toilets to help keep facilities available throughout the event.
Thames engineer walking next to van

Thirteenth Consent Requests and STID Proposal relating to Super Senior Issuer Funding

Thames Water Utilities Limited and Thames Water Super Senior Issuer PLC have today launched parallel consent and waiver requests to enable the drawdown of funds.

Thames Water hunting down leaks

July 2026 was the driest in England since records began 190 years ago, according to the Met Office, and Thames Water is using AI, satellite data and tens of thousands of acoustic sensors to find and fix leaks faster, as drought conditions and temporary use restrictions put extra pressure on water resources across the region.
hedgehog tools next to a trap of wipes

‘Hedgehog’ customer awareness campaign cuts flushed wipes by almost two-thirds

Thames Water has seen a sustained 67% overall reduction in wet wipes being flushed down toilets, after launching a targeted customer awareness campaign, in sewer blockage hotspots across North Hampshire and West Berkshire.
A person fills their watering can from a water butt

Update on drought response

Latest update on water resources, drought response and leakage activity across the Thames Water region.
river

Efforts intensify to improve water quality at Wolvercote Mill Stream bathing spot

Thames Water has invested more than £4 million in new ultraviolet (UV) treatment technology at Cassington sewage treatment works, as efforts continue to improve water quality at the Wolvercote Mill Stream bathing spot.