Priority services

Here to help

If you have specific requirements, please call us on 0800 009 3652 (Our lines are open from 9am to 5pm, Monday to Friday and are closed on weekends and Bank Holidays).
Alternatively email us:

Sight problems

We offer a number of free services for customers who have sight problems, so please let us know if you would like extra help and we will include you in our Priority Services Register.

More about sight problems

Deaf or hard of hearing

Please let us know if you are deaf or hard of hearing, and what your preferred method of keeping in touch is.

Find out more

Wheelchair users or mobility concerns

If you have a mobility or sight problems and may need extra help to get water from a tanker or standpipe, please let us know so we can include you in our Priority Services Register.

Find out more

Using a dialysis machine at home

Please tell us if a member of your household uses a dialysis machine at home.

Find out more

Bogus callers

Join our doorstep password scheme and stay safe from bogus callers.

More about bogus callers

WaterSure scheme

Find out if you qualify for help paying your metered bill.

More about WaterSure scheme

Foreign language support

Information on how to contact us if you need an interpreter.

How to contact us