Our Customer Assistance Fund can help you to clear your debt if you’re struggling to pay previous water bills.
If you qualify, we’ll match any money you pay towards your water debt, pound for pound.
You’ll need to pay your current water bills, as well as making an affordable payment towards your debt each month.
If you maintain regular payments for two years, we’ll pay off any remaining outstanding debt at the end of the scheme. It’s a long-term commitment on both sides, but we hope that by making smaller regular contributions, you’ll be free of water debt after two years and your water bills will be more affordable going forward.
To help those most in need, and make sure those joining the scheme can stay on it for two years, we use detailed qualifying criteria.
To qualify, you’ll need to:
You won’t qualify if you:
We know this scheme won’t be right for everyone. For example, you may just about manage to pay your water bills, and we really appreciate that. But we also don’t want you to worry, which is why we offer a number of other financial support schemes that may help you.
You’ll need to share information about your income and outgoings, so please have this ready before starting your application.
Before you apply for the scheme, it’s important to make sure it’s right for you. Here’s some more information to help you decide: