Here are a few signs that you might have a leak:
If you're a metered customer, you may notice an unexpected increase in usage. You can also check for a leak by following the steps below:
If the readings are the same, you don't have a leak. If they're different, you have a leak somewhere between the meter and the inside stop valve.
If you fix your leak within six weeks, we’ll cover the cost. Just fill out a leak allowance form and return to us when you’ve fixed your leak. We’ll review your claim and if it’s approved, we’ll credit your account with any money that would have been added to your bill as a result of your leak.
You're responsible for the water supply pipe that runs from the boundary of your property into your home, as well as all your internal pipes and fittings. Whether you're a homeowner or a tenant, it's important you get any leaks fixed as soon as you can.
Below are a few options to help you get it sorted.
Read our leakage code of practice for more information.
Sometimes a single supply pipe serves more than one property. This is more common when buildings are close together, in a side-by-side- layout, such as on a terraced street. In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe.
If you think you have a leak on your shared supply, please call us on 0800 714 614 and we’ll be able to help you.
Water is a valuable resource, so it’s important they’re fixed quickly. If you fix your leak within six weeks, we’ll cover the cost of the leak on your bill to make sure you’re not out of pocket. Please fill out a leak allowance form and return to us when you’ve fixed your leak. We’ll review your claim and, if approved, credit your account with any money that would have been added to your bill as a result of your leak.