Service updates (4)
No water or low pressure
We know how frustrating it can be when your water suddenly stops, and we’re sorry if you’re having issues with your supply. We’re here to help you find out what the problem is and how to get it fixed as soon as possible.
Before contacting us there are a few checks you should do to figure out what’s causing the problem and who can help.
Things to check if you have no water
Step 1 – Try your cold kitchen tap
If water is coming out of this tap but nowhere else in your home, it’s very likely to be a problem with your internal plumbing. You need to contact an approved plumber or your landlord.
Step 2 – Check for frozen pipes
In cold weather, you can usually spot a frozen pipe by the light coating of frost around it. If this happens, don't worry, read our help page for advice on what to do.
Step 3 – Check your stop valves are open
Your inside stop valve is usually placed under your kitchen sink. Check that it’s fully open by gently turning it anti-clockwise. You can use our guide to find out how to turn on your inside stop valve.
Step 4 – Check with your neighbours
This can be a useful way to find out what the problem could be. For example, they may have been using the outside stop valve to do plumbing work without realising it affected your supply.
If there’s no issue with your neighbour’s water supply, the problem is likely to be with your plumbing. You should contact an approved plumber or your landlord.
If there’s also a problem with your neighbour’s water supply, it could be a problem with our network so check the next step to find out more.
If you live in a block of flats, check for known issues with your building maintenance contact, your local authority, or the managing agent of the building.
Step 5 – Check for incidents in your area
Your supply might be affected by an issue we’re working to fix. Search for your postcode on our map to see if there are any incidents near you. You can also check the network latest, or follow us on Twitter for updates on incidents in your area.
If you’ve taken these steps and you still have a problem with your supply, please give us a call on 0800 316 9800 and one of our friendly team will be happy to help.
Peace of mind without splashing out
Plumbing and Drains cover from British Gas for just 99p* a month
- No additional call out fees
- All parts and labour included
- Excess applies
*99p a month for the first year. Sign up by 31 December 2021. £60 excess per completed repair. New customers only. Auto renews but we'll remind you so you can cancel if you want.