No water or low pressure
If your water suddenly stops, or you’re having issues with your supply, we’re here to help.
Our step-by-step guide explains how to find out what the problem is and get it fixed as soon as possible.
Things to check if you have no water
Try your cold kitchen tap
Is water coming out of this tap but nowhere else in your home? It’s very likely to be a problem with your internal plumbing. You need to contact an approved plumber or your landlord.
Look for frozen pipes
In cold weather, you can usually spot a frozen pipe by the light coating of frost around it. If this happens, read our help page for advice on what to do with frozen pipes.
Check your stop valves
Your inside stop valve is usually placed under your kitchen sink. Check that it’s fully open by gently turning it anti-clockwise. Use our guide to find out how to turn on your inside stop valve.
Ask your neighbours
If your neighbours are having the same problem with their water supply, it could be an issue with our network. If not, contact an approved plumber or your landlord.
Need more help?
If you’ve taken these steps and you still have a problem with your water supply, start a chat with our friendly team now and we'll be happy to help.
Keep things flowing with Plumbing and Drains cover
More than a million customers trust British Gas to keep their water working. Join them with expert Plumbing and Drains cover for just £8 a month*.
- Unlimited repairs and call-outs
- Access to thousands of trusted engineers
- No hidden costs with all parts and labour included
*£8 a month for the first year. Homeowners and new customers only. £30 excess per completed repair. Terms and conditions apply, see website for full details.