We aim to read your meter every six months where possible. If we can’t, we’ll bill you on an estimated reading which will be based on your previous water usage or you can submit your meter reading.
Most water meters are usually fitted outside near your outside stop tap. It will be under a small metal or plastic cover in your driveway, garden or nearby footpath.
If your meter is indoors it can usually be found under the kitchen sink by your inside stop tap.
Watch our short video on finding and reading your water meter.
If you have a smart meter, your water use will be measured every hour automatically. If you have a standard water meter, we'll aim to read your meter every six months. We're required to take our own meter readings at each property at least once every two years. This makes sure there are no leaks from your water pipes and that we're not overcharging you.
If you'd like to provide a meter reading to ensure your bill is as accurate as possible, you can so online.