Reading your water meter
We aim to read your meter every six months where possible. If we can’t, we’ll bill you on an estimated reading based on your previous water usage, or you can submit your meter reading.
Where is my water meter?
Most water meters are usually fitted outside near your outside stop tap. It will be under a small metal or plastic cover in your driveway, garden or nearby footpath.
If your meter is indoors it can usually be found under the kitchen sink by your inside stop tap.
Watch our video to learn more about finding and reading your water meter.
How do I submit my water meter reading?
If you have a smart meter, your water use will be measured every hour automatically. If you have a standard water meter, we'll aim to read your meter every six months. We're required to take our own meter readings at each property at least once every two years. This makes sure there are no leaks from your water pipes and that we're not overcharging you.
If you'd like to provide a meter reading to ensure your bill is as accurate as possible, you can do so online.
Information you'll need
- Your account number (printed at the top of your bill).
- Your full name, contact telephone number, email address and the address of the property concerned.
- Your meter reading and the date it was taken.